I felt immediately comfortable with Richard when I met him at a network event. I knew then that if I needed PC support, Richard will be my man. I was right. Richard delivered a good old fashion prompt quality service. As for his technical knowledge…WOW! Miles ahead of any competition. Plus good value! Highly commended. Mrs. Charlotte Nightingale p/s I have suggested to a friend’s son in London to consider a PC Pal franchise.