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Thank-you to all those customers who have taken the time to send us the following kind words:
No 1136- “It is so refreshing to find someone who is not only technically competent and very knowledgeable but also so passionate and enthusiastic about their job. I feel very fortunate to have found Phil and PC Pal.”
Bernie Sloane, Exeter – Yesterday at 12:27
No 1135- “John was very professional and explained everything very clearly and was very informative. Very pleased with the service he provided”
Julie Parker, Bristol – 2 days ago
No 1134- “Jim Hunter was friendly, efficient and very knowledgable, he got us back up and running very quickly, I would definitely use his services again and would highly recommend him.”
Chris Rossi, Edinburgh – 2 days ago
No 1133- “Contacted Jeff Thomas via yellow pages. We had discovered that our computer had been scammed. The police advised us to have the computer cleaned etc. When I rung Jeff he knew exactly what had happened & he also gave me the telephone no. of Paypal (something the bank didn’t do) Able to put our mind at ease.”
Sylvia Jordan, Blackwood – 2 days ago
No 1132- “Bruce was very efficient and professional.”
Rosie Hotham, Wadhurst – 2 days ago
No 1131- “First class service from Dave”
Eric Knowles, Solihull – 3 days ago
No 1130- “I needed urgent assistance as I was shortly going on holiday and this was provided.I should mention that the girl who made the appointment was very helpful and friendly.”
Peter Lowe, Solihull – 3 days ago
No 1128- “Peter confirmed, very quickly, what was wrong with my broadband. It had already taken me 4 hours on the phone with SKY who did not arrive at a decision and still left me with an intermittent problem. PC PALS? Quick, efficient, friendly and well worth the money.”
Mike Brown, Andover – 4 days ago
No 1127- “I found the Engineer knowledgeable, q”
Bryan Stokes, Bristol – 5 days ago
No 1123- “I couldn’t have had better service – prompt, helpful,efficient and friendly. I was given good advice and my computer problems were solved (at very reasonable cost)- PC Pal provided a quality of service that makes the customer feel nothing is too much trouble.”
Anne Double, Axminster – 6 days ago
No 1121- “I had a problem that was difficult to resolve.
With John’s tenacity and skills he rectified the problem.
I will recommend him to others.
Thanks John. I thought I was going to have get a new computer.”
Rodney Vowler, Trowbridge – Last week
No 1120- “Quick, friendly and efficient service.”
Keith Roberts, Newport – Last week
No 1119- “i beleive it was a good experience and jeff explained about the rechnical side of computing where my knowledge of computers is little but still learning.”
Mark Barretto, Newport – Last week
No 1115- “I found Mr. Savage a very hepful pleasant man who was willing to answer any queries we had.
I shall certainly be recommending your company
Thank you”
Susan Britton, Bristol – Last week
No 1114- “very polite, efficient, helpful and got on with the job and did it. thank you”
Paul Bendit, Polegate – Last week
No 1113- “The engineer was courteous and helpful. The fault was only a faulty power lead which was established quite quickly and a replacement was ordered. I cannot fault the service but I feel the labour charge was a bit steep.”
William Birch, Belfast – Last week
No 1112- “very helpful”
Sue Hayes, Newport – Last week
No 1111- “Sean was polite and helpful. He explained everything in terms I could understand and was very thorough. He was on time and called to let me know he was on his way. I would recommend PC Pal to friends”
Sarah Brown, Watford – Last week
No 1110- “I know nothing about compt and Jim was very Helpfull and explained every thing he was doing, will be using him again if i have to he was very good thank you”
Patricia Dick, Edinburgh – Last week
No 1109- “Chris was really efficient. Really pleasant manner and good to deal with. Will recommend him to friends and family.
“
Bekki Ford, Richmond – Last week
No 1107- “There were problems with the laptop and David came in on a Service Call and was extremely helpful and advised me to take it back. I now have a replacement which is working perfectly. I was so glad of his advice.
Thank you.”
Marjorie Evans, Solihull – Last week
No 1106- “I emailed PC Pal on a sunday evening, and recieved a call first thing on the Monday morning. Within a few hours my pc had been fixed, the reasons explained and also a few hints and tips passed on. Pricing is competitive and also explained up front. Jeff Thomas is a good ambassador for the company”
Jonathan Thomas, Newport – Last week
No 1099- “The gentleman was very helpful,friendly and although he had to come back I was not charged for the 2nd visit.
I have recommended you and passed on some cards.
Thank you”
Julie Carrick, Solihull – Last week
No 1098- “We had a very good experience, the engineer was very helpful and told us exactly what was wrong with the computer.”
Usha Shah, Stanmore – Last week
No 1097- “I rang to request a visit on Monday morning and received a visit in the afternoon. The engineer was very helpful, polite and knowledgeable and soon had my computer up and running smoothly again. I like the convenience of having someone come to the house which saved me from lugging it out to the car and driving to a repairs center. I would definitely recommend this service to others. “
Sheron Wightman, Andover – Last week
No 1096- “I am a lady in her late sixties and Phil unfailingly treats me with respect and patience and helpfullness.
He also shows me how to get the best out of computing.”
Susan Gibson,, Exmouth – Last week
No 1095- “Malcolm Bloomer from PCPAL gave us exceptional efficient service arrived when arranged and gave us good value for the costs involved.”
Brian Weir, Belfast – Last week
No 1094- “Malcolm Bloomer from PCPAL gave us exceptional efficient service arrived when arranged and gave us good value for the costs involved.”
Brian Weir, Belfast – Last week
No 1093- “Malcolm Bloomer from PCPAL gave us exceptional efficient service arrived when arranged and gave us good value for the costs involved.”
Brian Weir, Belfast – Last week
No 1092- “Happy to recommend Phil to anyone”
Jim Dowie, Exeter – Last week
No 1091- “Absolutely fantastic service. Thank you so much. I would be more than happy to recommend you to everyone. again thank you”
Lynne James, Coventry N&w Satellite Villages – Last week
No 1090- “Excellence of ability, knowledge and competence to provide exactly what the customer wants and needs.
I hope Phil gets to see what customers say about him !”
Jonathan Ogley, Exeter – Last week
No 1086- “am satisfied with work carried out and propt response. polite and helpful service.”
Christine Guest, Stratford-upon-avon – 2 weeks ago
No 1083- “John was very courteous effective and very efficient, have no hesitation in recommending him to friends & family.”
David Betty, Bristol – 2 weeks ago
No 1082- “Excellent service. Chris arrived promptly, identified problem and fixed it quickly. Friendly and informative throughout. Highly recommended.”
Jeff Stone, Solihull – 2 weeks ago
No 1079- “I was very comfortable with Mark. He was informative and made many helpful suggestions. I would have no hesitation in using his services again.”
Irene Moody, Uckfield – 3 weeks ago
No 1077- “Very good excellent service will certainly pass on your name thanks again.”
Robert Gardner, Bridgwater – 3 weeks ago
No 1076- “Mark offerd a same day service and was very professional and polite. I would certainly use recomend him and use him again a pleasure to have him in our house”
Robert Blaber, Uckfield – 3 weeks ago
No 1074- “Engineer was on time, friendly, couteous and efficient.”
Susan Saunders, Bristol – 3 weeks ago
No 1073- “Jamie collected my lap top repaired it and returned it within 24hours cant get better than that can you ?”
Andrew Lang, Martock – 3 weeks ago
No 1071- “I was very satsfied with the service.”
Olive Dean, Edinburgh – 3 weeks ago
No 1070- “We found John very professional and business like. He came down to our level to explain the problems which he sorted for us. “
Sue Roberts, Bradford-on-avon – 3 weeks ago
No 1069- “I can only say we were so impressed my husband has asked John to come back and install everything on his new laptop.We could recommend PC Pal judging by our experience.
Marion Webb.”
Marion Webb, Bristol – 3 weeks ago
No 1066- “Everything was first class”
John Robson, Warminster – 3 weeks ago
No 1065- “John was excellent and extremely professional. He responded to my e mails promptly. I will certainly recommend him to froends and colleagues.”
Anil De Sequeira, Bath – 3 weeks ago
No 1064- “As always there are minor questions that arose after the visit, but Phil said he was happy to answer phone queries free of charge – which I think is very good. I’ll probably take him up on that.”
Michael Ross, Exeter – 3 weeks ago
No 1063- “I have used PC Pal for a few years,being an older woman with no clue what to do if any little thing goes wrong, so They come and very calmly sort things out for me. I have recommended them to others.”
Lynn Macdonald, Solihull – 3 weeks ago
No 1062- “As above – the service met expectations fully, thank you.”
Vaughan Snook, Basingstoke – 3 weeks ago
No 1061- “Having previously experienced Phil’s excellent service, we have now had a tuition session and he is outstanding.
Clarity of insructions and then making us udertake the tasks trained was brilliant.Learnt more in 2 hours than 5 years of self teaching.”
John Broomhead, Colyton – 3 weeks ago
No 1060- “The service provided was exceptional. As a computer user but with no technical knowledge I had problems setting up the two lapotops that have replaced my original desktop. Having installed them I was then unable to access a number of functions incuding opening documents and connecting to my printer. Mark not only attended rapidly but dealt with the matter rapidly and efficiently, but also in language that even I was able to understand.First Class Service.”
Robert Eaves, Uckfield – 3 weeks ago
No 1059- “would certainly recomend to others”
Rod Harris, Frome – 3 weeks ago
No 1058- “Nothing to add to above.
Will definitely use again.”
Len Renwick, Taunton – 3 weeks ago
No 1057- “
I am pleased with the good results that John made on my PC
and would use him to fix it if it needs servicing again.
“
Joyce Clark, Bristol – 3 weeks ago
No 1056- “Having been worried by a possible scam and worried that the errors advised were factual I phoned PC PAL
and was given a time for a visit.
David carried out a thorough check on our computer and put our mind at rest.
We could not have asked for a more professional person.”
Eric Bickerdike-hibbs, Henley-in-arden – 3 weeks ago
No 1055- “I had been very worried about losing years of work on my computers.The problems were not solved by help from quite knowledgeable friends.Your engineer was calm and reassuring. He was very impressive,”
Donald Charles Thomas, Newport – 3 weeks ago
No 1054- “I have used your company over the years and have always found you to be polite and helpful.”
Kathleen Malone, Coventry – 3 weeks ago
No 1052- “Dave knew his job and carried it out efficently.”
Ted Rudge, Solihull – 3 weeks ago
No 1051- “John was very friendly and helpful and managed to fix a very difficult problem for me, I was quite upset at having a very nasty computer virus that had wiped all of my photos etc but John fixed everything for me. Thank you”
Ann Simpson, Chippenham – 3 weeks ago
No 1050- “Malcom Bloomer, the engineer who dealt with my pc problem was very efficient. He collected the pc, contacted me by phone later in the day to confirm the work he needed to do and the cost. He returned the pc to me the next day in perfect working order. I wouldn’t hesitate to recommend him to my family and friends.”
Marianne Martin, Belfast – 4 weeks ago
No 1049- “I, found Jeff a very polite and amicable person, i was very pleased in the way he conducted his visit, and i will not hesitate to call him again if and when nessessary,i wll also be recommmending this service to others.”
Francis Mc Donnell, Newport – 4 weeks ago
No 1048- “Same day appointment….very impressed…and laptop problem dealt with in an hour….who could ask for more? Thank you Mark.”
Diane Coldman, Lewes – 4 weeks ago
No 1047- “The engineer was a lovely fella, he was very professional and knew his stuff. Dell were going to charge me over £300 for a new screen for a laptop, PC Pal charged me £90. Mint!”
Catherine Burgon, Hartlepool – 4 weeks ago
No 1046- “Was very impressed with the quick response after my call.Also engineer very friendly and obliging.”
Clive James, Newport – 4 weeks ago
No 1044- “Fab service thanks very much! Would happily recommend/use again.”
Debbie Stansil, Hartlepool – 4 weeks ago
No 1043- “Very friendly and efficient service. Sorted the problem very quickly with some helpful advice.”
Michael Foley, Whitland – 4 weeks ago
No 1042- “I am extremelly pleased with the service I have received from PC Pal. From the minute I Phoned to request help with my laptop till it was completed. I have received excellent service. They arrived at my door to collect and brought it back when fixed.”
Angela Hagans, Belfast – 4 weeks ago
No 1041- “very happy with service nice man explained what was needed ,happy to have him in my house”
Christina Preece, Bridgwater – 4 weeks ago
No 1040- “I have used John Savage on a number of occasions and have found him to be excellent in terms of his response and ability to sort out my problems, I would thoroughly recommend him to friends and associates.”
Robert Massey, Bristol – 4 weeks ago
No 1038- “Jamie made the appointment to call the day after we contacted him, arrived on time and did a good job. He also explained clearly what he was doing.”
Lindsay Carden, Taunton – 4 weeks ago
No 1037- “I was delighted with the response time from call to visit, extremely pleased by Peter’s helpful and friendly manner, and happy that he was able to deal with the IT issues I wanted to resolve. It’s very reassuring to know I’ve found an IT company I can trust, whose fees are reasonable and whose people are friendly, conscientious and good at what they do. Thank you!”
Christina Relf, Winchester – 4 weeks ago
No 1035- “Great service! Wonderful to have poorly laptop picked up and then dropped back, fixed, a couple of days later. “
Nicola Dunning, Andover – Last month
No 1034- “Very quick response to web site question.
Prompt follow up and visit. Friendly ,staightforward and honest advice. Value for money and would have no hesitation in recommending
Nick Shaw”
Nick Shaw, Seaton – Last month
No 1032- “I would definitely recommend the PC Pal service to anyone else having computer difficulties – Richard was most helpful and prompt. We were very happy; thank you!”
Stuart Johns, Basingstoke – Last month
No 1027- “In my experience I have always received excellent service
from the engineers who have called. I always feel that I
can ask questions and they will be answered in a friendly, helpful and professional manner in language that I can understand – not too technical!Computer problms and issues have been resolved quickly and without hassle.
I am never afraid to ask for advice and would certainly recommend PC Pal to family and friends. Thanks for the excellent service!”
Stella Levy, Birmingham – Last month
No 1026- “Dave was very professional and methodical in his approach to
finding the faults on my computer. He was also helpful and informative when answering any questions I had. Would recommend a PC Pal engineer to help with any computer problems.”
Bob Cranton, Leamington Spa – Last month
No 1025- “Very knowledgable, speedy response, problem solved quickly and efficiently. Excellent service. Thank you.”
Clive Leaver, Seaton – Last month
No 1022- “Excellent service.Solved router problem very professional.”
George Stuart, Belfast – Last month
No 1021- “Phil is a very good ambassador for your Company Thank goodness he is patient and explains things that even a couple of OAP s can understand”
Jim Dowie, Exeter – Last month
No 1020- “The engineer he was very personable and friendly. He knows his job. “
Tracey Clifford, Newport – Last month
No 1018- “Being able to book and recieve an appointment for an engineer to visit the same day was very good.
Especially when I thought a had atracker virus”
Neville Ogden, Solihull – Last month
No 1017- “Jim Hunter was your engineer. He had me up and running again in no time!”
Graeme Baillie, Pathhead – Last month
No 1016- “Jeff certainly knows his stuff. None of my problems were a problem to him. I would certainly call him again if needed.”
Alan Taylor, Newport – Last month
No 1015- “Excellent service, sorted Laptop in quicktime, had the computer running normally within 3 Hrs “
F Straughan, Martock – Last month
No 1014- “I have used PC PAL at least two times for technical assistance. On both occasions it was Chris who attended. Each time I have been impressed by his expertise and friendly, stright forward manner. You are my local PC repair company, and as I value local services, I would recommend PC PAL to my family and friends.”
Bob Sohota, Solihull – Last month
No 1012- “Phil was punctual, friendly and helpful and he solved the problem! I’d have no hesitation in calling on him again should I have any further problems with my laptop nor in recommending him to others.”
Pauline Lloyd, Exmouth – Last month
No 1011- “Phil was an excellent Engineer who really knows his stuff.
Once the syncing of my I-Phone / computer has been done I will be delighted. I would have no problem in recommending PC Pal and have already done so.”
Bob Woods, Exeter – Last month
No 1010- “very fast and efficent service”
Chris Maxwell, Belfast – Last month
No 1009- “Peter was on time and offered very useful advice. He did exactly what was required and offered a well mannered professional service. I would use him again with great confidence.”
Alex Willman, Andover – Last month
No 1008- “Everything about the experience was first class except the delivery of spare parts to PC PAL which meant that I was without the laptop for much longer than was reasonable. Made acceptable only by degree of assistance, extending even to loan of compatible charger, by engineer. Very well done”
Leslie Lyon, Solihull – Last month
No 1007- “The engineer came promptly, was polite, friendly and very efficient. Excellent service.”
James Morgan, Carmarthen – Last month
No 1006- “Excellent service, helpful engineer, no hassle or fuss, excellent rates, very pleased, many thanks “
Jane Holohan , Belfast – Last month
No 1005- “I phoned John and we arranged a mutual day and time for his visit and her turned up when stated; he was helpful and informative when asked questions. We have used Johns services before and we shall do so again”
Jean Chichester, Bristol – Last month
No 1004- “Mark was both prompt, attentive, knowledgeable and courteous. I have no hesitation in recommending him to anyone in need of his services.”
John Lane, Uckfield – Last month
No 1001- “I was stuck and my computer was fixed within a couple of hours. Very prompt and efficient. Thank-toyou”
Spence Megahey, Belfast – Last month
No 1000- “From call out to completion of job was only 2 hours, now my computer is all set up for me, I will use the sevice again if I have any further problems.”
Elisabeth Strange, Newport – Last month
No 998- “
I have always experienced good service and promptness whenever I have had to call them out. I will certainly recommend them to anyone who has problems with their PC.”
Pearl Singer, Solihull – Last month
No 997- “This was the best PC engineer we have had to date. He was confident and competent.We now know who to call if we have any further problems. “
Martin Cooke, South Petherton – Last month
No 996- “this was the second time that I have used PCPAL and received an excellent service.have passed on your details to friends and family. Many thanks for for me out of a virus. “
Denise Burchill, Bristol – Last month
No 993- “Dave diagnosed and solved an overheating problem very quickly as well as answering / sorting several other issues – all within one hour. Definitely the best computer repair experience ever. Thanks Dave”
Kenn Dalley, Leamington Spa – Last month
No 992- “Very pleased with the whole service-from my first contact via telephone call right through to the completion of work setting my computer right. Very helpfull and pleasant. I will recoment PC PAL to my friends and family. “
Shirley Sykes, Winchester – Last month
No 990- “I had been having problems with my Laptop i.e. it would appear that someone had hacked into my Contacts Lists and dispatching e.mails which Mailer-Daemon had listed as "Failure Notices". I contacted PCPal who sent an engineer just after ten A.M the problem was cleared in just under two hours and the was quite moderate. I now have the listed on my address book “
Edward George, Uckfield – Last month
No 988- “I think the above conveys my positive experience of using PC PAL.”
Phil Oliver, Newport – Last month
No 986- “This is the second time I have used Phil at PC Pal, and as with his first visit to me he was excellent and soon had my laptop working again, unfortunately my laptop developed a different fault sometime later (due to old age)but it was no problem for Phil as he got me up and running again very quickly.
Because of the age of my then laptop (8 years old) he suggested that at sometime in the future I should consider upgrading my old XP laptop for perhaps Windows 7, this I did recently and I am glad I took Phil’s advice as Windows 7 is so much better than my dated XP. Phil even gave me some instruction on the new Windows 7 software and installed the print driver for me – wirelessly. He also advised backing up my files regularly – which I have never done, he even suggested good models/memory size/hard drive’s and what to go for as I had no idea what was best suited to my workload.
All in all excellent advice from a very competent engineer.PC Pal (and Phil) are in my opinion Highly recommended for home or office user.
Terry Reed “
Terry Reed, Exeter – Last month
No 985- “jamie was very good. He explained what he was doing which was easy to understand. He didn’t make us feel that we Knew nothing about computers, which we dont. I would certainly call him again if I needed to and certainly recommend him.”
Jenny Dilley, Taunton – Last month
No 984- “Please see above.”
Jonathan Ogley, Exeter – Last month
No 983- “Always puntual phone call to tell when engineer will arrive,keeps you informed of the work he is carrying out,charges are fair used you before thats why I will always come back to PC PAL,reccomended to other clients keep up the good work Many thanks Don Potter. “
Donald Potter, Birmingham – Last month
No 982- “Very efficient and friendly again,didn’t expect any different really. excellent.”
Martyn Dyke, Shipston-on-stour – Last month
No 981- “Fast and friendly service would use again.”
Chris Brown, Newport – Last month
No 980- “YOUR ENGINEER, MALCOLM, WAS VERY HELPFUL AND IF I EVER HAVE A PROBLEM I WILL GET IN TOUCH WITH PC PAL AGAIN.”
Eileen Irwin, Belfast – Last month
No 978- “We contacted Peter Clarke, having found his details through an internet search engine. He was easy to get hold of and extremely helpful. He gave an idea of likely cost immediately and having sourced supplies, came back to confirm. He came within a couple of hours to collect our laptop and we had it back within 48 hours, fixed and ready to go. The whole service was great value for money and it restores your faith in the service industry when you deal with someone like Peter – I would have absolutely no hesitation in recommending him.”
Kate Smail, Salisbury – Last month
No 977- “Chris the engineer explained to us in plain English what the problem was,basically our poor old PC could not cope with the pace of modern life {a bit like me}.Advice was upgrade,so we did,coming back on Monday to set up new PC for us.Speedy web browsing at last ,c’ant wait.All in all well pleased with service from PC PAL.”
Martyn Dyke, Shipston-on-stour – Last month
No 976- “responded so quickly to my call out. jeff thomas (the engineer) was so polite, friendly and helpful. he is a true assett to the company. he explained the problem and sorted it out quickly and efficiently. i would highly recommend him.”
Debbie Dix, Newport – Last month
No 975- “there is nothing more to say, you are great Phil.Thank you so much for all your help.”
Iris Wood, Exmouth – Last month
No 974- “Excellent same-day response to my laptop and modem problems at home and fixed it all very quickly. I then had no hesitation in booking them the following day at my business premises for more work.”
Robin Hopkins, Coventry – Last month
No 973- “The service was fast and despite one or two problems solved fast. Would reccomend.”
Paul Dedman, Uckfield – Last month
No 972- “
John Savage sorted out the problems immmediately and inspires confidence in his expertise. He unpacks technical data clearly and enable the recipient to understand for themselves!”
John Perry, Bath – Last month
No 971- “USUAL PROMPT AND VERY EFFICIENT SERVICE !!
MANY THANKS”
Iris Larbey, Cullompton – 2 months ago
No 970- “Excellent all-round honest service. Mr Duncan is very polite, unobtrusive and accommodating. I would recommend his services without any hesitation.”
Irene Moody, Uckfield – 2 months ago
No 969- “It was the first time that I had used PC Pal, I was not disappointed,Phil, got down to the task of sorting the PC out deleting things that were not required while answering my question in a friendly professional manner.
He even set me up with a new programme, my printer and email some of which he did by remote.
It has been money worth spent.
Thank you so much Phil I look forward to some training in the New Year
“
Sylvia Hall, Exeter – 2 months ago
No 967- “Brilliant short notice response, friendly and obliging.
Many thanks”
Peter Lloyd, Solihull – 2 months ago
No 966- “David was very efficient and thorough and did every thing he could when e-mail was down,”
Rosemary Bowcott, Solihull – 2 months ago
No 965- “Absolutely first class company, a real find!
Peter arrived on time, & despite some frustrating set backs maintained his equanimity & in addition to appearing to be technically entirely knowledgeable, was a a really nice guy..
Thank you very much,I will be happy to recommend the PC Pal service unconditionally.”
Bill Murray, Tidworth – 2 months ago
No 964- “Peter arrived on time, was very adept & quick with his work, & coped with a few frustrating moments with equanimity!
I rate the servi”
Bill Murray, Tidworth – 2 months ago
No 963- “Peter Clarke responded promptly to my cri de coeur and fixed my ailing computer quickly and efficiently, with clear explanations of the problems and solutions. It was all very satisfactory and I am most grateful to him.”
George David Bevir, Andover – 2 months ago
No 962- “i use a pc myself, i’m not an expert, but i get by.
i purchased a apple ipad for my wife, and was told by the shop assistant that it was quite easy to set up, i had a go, and thats when i called in Richard, ihave used him before, and he sorted it out, it was quite confusing but he talked us through it, and my wife who is 81 years of age is really enjoying the experience.
Thank you for your help.
Frank Stephens.”
Frank Stephens, Hook – 2 months ago
No 961- “Very prompt , efficient and friendly service.”
Michael Hart, Burnham-on-sea – 2 months ago
No 960- “Totally excellent service. Will recommend it to other people.”
Suzanne Jarvis, Darlington – 2 months ago
No 959- “I shall always highly reccommend Mr. Cunningham”
Ronald Edwards, Taunton – 2 months ago
No 957- “engineer explained problem and corrected it very efficiently.I would use your firm again should the need arise! Edna Ashford”
Edna Ashford, Hartlepool – 2 months ago
No 955- “My computer skills are limited but I am happy to learn, Phil was patient and good humoured.”
Jane Waycott, Exmouth – 2 months ago
No 954- “Chris was extremely helpful and polite and it makes a change in this day and age to have such excellent service. I will certainly reccommend him to my friends. He certainly is knowledgeable in the IT field.”
Jessica Scott, Hartlepool – 2 months ago
No 950- “Your engineer, Mr. Winter gave excellent service. He explained in clear and understandable terms the problems I had on my computer, and how these were repaired. I would certainly rely on his experience if I encounter any further difficulties. Thank you.”
Colin Mcdonald, Hartlepool – 2 months ago
No 949- “You were friendly and got straight on to fixing the problems with my laptop. You used the full hour removing things that I no longer needed or used and found things on my laptop that should not have been there and then you removed them efficiently. I am very happy with the service you provided me today and will definatley be calling on you again if i have any more problems. Thank you for the service that you provided me with today.”
Melanie Lawrence, Winchester – 2 months ago
No 947- “I am most grateful to Peter being able to resurrect my very old Computer which I thought had really given up the ghost, it certainly required an awful lot of patience! I wouldn’t hesitate in asking him back. Thanks Anne”
Anne Radcliffe, Andover – 2 months ago
No 946- “I’M VERY HAPPY WITH THE SERVICE PROVIDED BY JEFF FROM PC PAL, AND WOULD NOT HESITATE TO RECOMMEND THEM”
Huw Roberts, Newport – 2 months ago
No 945- “Engineer was friendly and efficient, cured my problem. Couldn’t update the Flash Player without the start up password which I couldn’t remember. However he did clear my netbook of the Nectar search engine which was giving problems.”
Patricia Mitchell, Leamington Spa – 2 months ago
No 944- “I was having problems with slow response on my computer, so my husband decided to call in an expert, and your guy in Exmouth was selected. Over the telephone he explained what he could do and how much the charges where without any prompting. He arrived on time for the appointment, spent time running the computer and explained how he could help put the problem right, which he did. His manner was pleasant and patient and I would certainly have no hesitation in calling him again, or recommending him to friends should an ever occasion arrive. “
Anne Mcalpine, Exmouth – 2 months ago
No 943- “Excellent: fast and friendly response, very helpful and detailed, trustworthy and reliable.”
Jacqueline Burrows, Bath – 2 months ago
No 942- “Phil you are very helpful and really know your job . We will recamend you to everyone.And thank you for what you did for us to-day.”
Iris Wood, Exmouth – 2 months ago
No 941- “I can thoroughly recommend PAL as this is he second time I have used your services. As a novice in many of the aspects of computing, I find it reassuring to be able to call on such friendly assistance so speedily.”
Michael Harris, Coventry – 2 months ago
No 940- “Chris was very friendly and explained everything clearly in a way that I could understand as I am not computer literate. He was quick and effecient in his approach to his work. I have experienced other "computer engineers" who I would not use again but I would most certainly recommend Chris to anyone with a computer glich.”
Sandra Wheeler, Billingham – 2 months ago
No 939- “Mark reacted swiftly to my phone call and picked up the laptop within hours and repaired and returned the machine the following day, I couldn’t have asked for better service, I have already recommended him to a business associate and will certailnly use PC Pal and Mark again. “
Roger Hayward, Uckfield – 2 months ago
No 938- “Mr Savage attended my sick printer after a promotional visit to Avonpark Retirement Village. Although unable to resuscitate my dead printer he agreed to source, supply and install a new one. I await its arrival. Impressive service!”
Pat Buckingham, Bath – 2 months ago
No 937- “The young man was a delight, very courteous and pleasant . A gentleman , did your company proud. Give that man a raise. I would recommend him to anyone and will do to everyone I know .Would have him back anytime ,though of course I hope don’t have to! Gratefully Yours Victoria Mc Groggan . “
Victoria Mc. Groggan, Belfast – 2 months ago
No 936- “Having got stressed out at not being able to use my computer due to all sorts of errors i was really pleased to find a local person from my local paper and after speaking with him felt safe to ask him to do a home visit and get me back on track.
I would be happy to pass on your company name to any one who has problems with there computer.
Many thanks
Jean Farouk “
Jean Farouk, Bristol – 2 months ago
No 935- “ditto”
Ann Bailey, Bristol – 2 months ago
No 934- “I wish I had known about John Savage and your company when I was MD of two national companies!”
Victor Smith, Bristol – 2 months ago
No 933- “The USB connection to my external hard drive broke and as I had all my photos stored on it I was keen to get the data back as quickly as possible. Sean was able to visit that afternoon and restored the data within an hour. Sean advised buying a replacement caddy and told me the exact requirements. Purchased one and it worked! Very happy customer – would definitely recommend.”
Leonie Carnall, Watford – 2 months ago
No 932- “My wife has threatened me that if I don’t keep going on about the wonderful servicee from Phil I will no longer get breakfast in bed.
Anyway who wants bacon and egg breakfast in bed every day!
John Broomhead”
John Broomhead, Colyton – 2 months ago
No 929- “Great service, will use again !”
Claire Hitchen, Bath – 2 months ago
No 928- “I do not think any improvement is needed. Perhaps for frequent users as myself we could have a dedicated engineer who would be familiar with the computer system. Also advertise your programming and transfer expertise.”
Robert Holl-allen, Solihull – 2 months ago
No 927- “Over the last few years we have had excellent service from PC PAL and this time was no different. Thanks.”
Kath Whitehouse, Solihull – 2 months ago
No 926- “Sean was very helpful and explained everything he was doing.
Really pleased with the service.”
Angela Trueman, Bushey – 2 months ago
No 925- “Jamie must be exceptional, so willing to help and so technically efficient”
Herbert Eichner, Montacute – 2 months ago
No 924- “i can,t fault your engineer.very polite and very very helpful his response from my call to coming was brilliant came the same day.i will certainly recommend PC Pal. Thank You PC PAL.
Regards
Mrs Margaret Mears
“
Margaret Mears, Street – 2 months ago
No 923- “Peter Clarke came to set up a new laptop for me, but also helped to improve the performance of my old tower unit substantially. Very helpful and friendly attitude. He also followed through after the visit with additional advice on overcoming a printer problem. I would definitely use him again.”
Patrick Midgley, Andover – 3 months ago
No 921- “Your engineers were very helpful and solved my problems Thanks”
Barbara Crafts, Coventry Southern Satellite Vill – 3 months ago
No 920- “Ben was excellent and explained all as he went along.
All I can say is that I shall tell everyone that it was excellent service.
Thank you.Josie Thomas”
Josephine Thomas, Haverfordwest – 3 months ago
No 919- “Excellent workmanship from Pc Pal engineer- we cannot fault the service provided- make a telephone call and by the next day our Engineer has visited us. Not only does he fix the fault -upon discussing another item /querry he is prepared to listen & try to solve the problem even if it means he is working later than anticipated. Thank you Jamie- your time, patience and knowledge is invaluable, we appreciate your help and would not hesitate to recommend your services to other people.”
David Powell, Bridgwater – 3 months ago
No 918- “Within 2 hours of my call, Peter was on my doorstep. Within 5 minutes of booting up my computer he had identified the problem. In under an hour, he had it running better than it ever has!
On top of all this, once he had diagnosed the problem, he then proceeded to look for a way that he could do it for the cheapest price possible!! Incredibly, by doing so he managed to knock 50% off his initial repair quote!!
A fast, professional and, above all, friendly service at an unbelievable price!
I cannot recommend him highly enough!!
“
Andrew Woods, Andover – 3 months ago
No 917- “was a good call, Peter explained what he was doing in such a way that it was easy to follow, would have no hesitation calling him again if a problem arose in the future.”
Joe Sheridan, Andover – 3 months ago
No 916- “As above, very satisfied with the service. Will recommend PC Pal to any friends that might need your services”
Eric Widdowson, Basingstoke – 3 months ago
No 915- “I was totally grateful to Bruce from PC PAL fixing my email problem. He was quick, efficient and very friendly. Thank you! Would use PC PAL again and recommend to other people!”
Jackie Bissell, Cranbrook – 3 months ago
No 914- ” Mark was very helpful and identified the problems with our laptop quickly. He then explained the cause of them and the solutions he was carrying out to resolve them.
He also explained how to set up and download to an external
hard drive we had recently purchased.
Overall a professional and efficient experience.”
Philip Smith, Uckfield – 3 months ago
No 913- “Brilliant service for a complex problem. Very grateful.”
Kerry Meaden, Andover – 3 months ago
No 911- “each time, i receive excellent work
helps me to understand
sincere and painstaking
extremely helpful”
Joy Marshall, Bedworth – 3 months ago
No 910- “Very impressed with the fast response and punctual arrival of engineer. Very rare nowadays.”
John Collins, Winchester – 3 months ago
No 909- “I have had two unfortunate poor experiences in the not so distant past with computer engineers abusing my good nature and giving me very poor service. I was very nervous initially this time but I am pleased to say all my fears were gently brushed away with the pre visit discussions and after care call.”
Jane Rogers, Winchester – 3 months ago
No 908- “Repaired faults left by Virgin Media when trying to install new broadband service. Very professional, didn’t waste any time and repaired my laptop to my complete satisfaction. Thank you so much.”
Peter Colburn, Solihull – 3 months ago
No 907- “Peter was very promt,friendly,and profesional I would recomend him to anybody”
Jane Weems, Andover – 3 months ago
No 906- “The engineer identified the problems quickly and corrected them very efficiently. I was very satisfied with the service provided.”
Geoffrey Leal, Andover – 3 months ago
No 904- “An efficient, friendly service.”
John Vass, Solihull – 3 months ago
No 903- “John was friendly, helpful and fixed all my issues! He’s only just left, so of course I can’t promise everything is fixed for good, but thoroughly pleased with the service from start to end.”
Sam Espensen, Bristol – 3 months ago
No 902- “Arrived on time,explained the problems I was experiencing with the computor.Set about rectifyng and explaining all the actions he was carrying out.
Completed all my requests with new update on Norton Security and explained how I can pay on line in 59 days time.
Very Satisfied JOHN PEACOCK.”
John Peacock, Tadley – 3 months ago
No 901- “The work carried out to my computer was prompt, professional, and perfect. Many thanks.”
D Woodthorpe, Andover – 3 months ago
No 900- “Unobtrusive very pleasant young man who seemed to be on top of the game. He deserves to do well.”
Arthur Eakins, Belfast – 3 months ago
No 899- “Mark was quick to learn that he was dealing with a complete novice and he was extremeley patient, clear and precise with me and it was well worth my while calling him out. “
Nicola Masters, Tunbridge Wells – 3 months ago
No 898- “Fast and friendly service from Richard. Will definitely call for my future needs for my pc. Very satisfied overall and will recommend to others. :) “
Angelina Campbell, Basingstoke – 3 months ago
No 897- “Certainly based on my experience a service I will recommend.”
Ian Henson, Birmingham – 3 months ago
No 892- “Jamie was very helpfull . Iam a new silver surfer so Ireally appreciated his help .”
Sylvia Farrell , Taunton – 3 months ago
No 891- “As the Director of Northwood Basingstoke Ltd the best Lettings and Estate Agent in Basingstoke we have used Richard at PC PAL a couple of times. He turns up when he says he will turn up and has fixed both the problems that we had promptly and efficiently. I would be happy to recommend Richard for any domestic or business issues. Thanks again Richard. John Sparshatt-Worley”
John Sparshatt-worley, Basingstoke – 3 months ago
No 890- “Phil was prompt and very helpful, he answered my questions and solved my pc problems. I would definately use the service again. Many thanks.”
Celia Gillard, Exeter – 3 months ago
No 889- “I was very impressed with the service i received from PC PAL. After speaking to the engineer he was with me within 3 hours and the problem with my pc was fixed. The engineer was friendly,helpful and very knowledgable. Great value for money too. I would have no hestation in recommending PC PAL to anyone with a pc problem. “
Claire Waters, Andover – 3 months ago
No 888- “Ability of engineer quite amazing. Also, very agreeable personality. Can’t praise him too highly.”
Alan Sturley, Warwick – 3 months ago
No 887- “Ability of engineer quite amazing. Also, very agreeable personality. Can’t praise him too highly.”
Alan Sturley, Warwick – 3 months ago
No 886- “I was very impressed by Peter’s patience in searching for my fault – he investigated and tried all possible routes. There proved to be no fault on my computer but he was extremely helpful in speaking to BT and confirming this. BT have now resolved the problem.”
Sue Page, Winchester – 3 months ago
No 885- “Very satisfied would recommend your service and certainly use you again”
Victor Curtis, Budleigh Salterton – 3 months ago
No 882- “Having experienced faults on a pc & a lap top, we called PC Pal. The engineer Jamie, who called on us was most helpful, knowledgable and quick to establish the faults and to suggest remedial action. I then later encountered a speaker sound problem and had to call Jamie again, he arranged a visit for the next day (very prompt service again). He soon found the fault was with the sound card driver, following my download of an incorrect item in error- thank you Jamie, well done! I will call you again to check on annual service and would not hesitate to recommend your services to friends & family members. Excellent !”
David Powell, Bridgwater – 3 months ago
No 881- “a very good value for money service with some excellent advice from Jeff THOMAS my local engineer
Not only advice about my Computer but also about future upgrades NEW EQUIPMENT REPUTABLE DEALERS ETC
Very pleased”
Stephen Gibson, Newport – 3 months ago
No 879- “David took time to listen to our requirements, provide and explain his recommendations. “
Chris Bean, Solihull – 3 months ago
No 878- “Jamie was very helpful and friendly and I now feel I have a local contact to call on in the future should my computer cause problems – and that is very comforting!!! Definitely money well spent.”
Jan Smith, Martock – 3 months ago
No 877- “Sorted out the problem with my pc not booting in next to no time – also sorted out a long standing issue with the printer. Came day after I called so can’t fault the service. Ony grumble I would have is £10 for a CR2032 CMOS cell battery is a bit steep when they cost under a pound.”
Matt Lear, Axminster – 3 months ago
No 876- “Bruce was dead on time. He was extremely helpful. He got the problem sorted.”
John Allcorn, – 3 months ago
No 874- ” I am a 94 year old pensioner living on my own and rely comepletely my Laptop for doing my shopping and keeping in touch with my family and friends even those in Italy, Australia and South Africa.”
Edward George, Uckfield – 3 months ago
No 873- “I was recommended by a friend of ours, whose recommendation was more than justified, and of great assistance.”
Majorie Burtt, Exeter – 3 months ago
No 872- “A great service. The company arrived within a couple of hours, they gave a time frame and stuck to it (even giving a courtesy call before hand). David got to work straight away and was optimistic he could solve the problem and showed me/told me everything he was doing and why (in simple terms for the non – computer whizz!) After recovering all my files, he ran updates, installed office and my printer drivers and downloaded programs i used to have but wiped. A truely wonderful service and I will recommend. Cheers”
Sarah Bourne, Coventry – 3 months ago
No 871- “dispite not being able to resolve the lap top problem fully, it has been improved to a satifactory state and further options were discussed. If I need help in the future I would not hessitate to use this service again.”
Christine Wells, Tonbridge – 3 months ago
No 870- “Jeff Thomas was polite and well mannered. Told him wht I required and he informed me it was not a problem. He gave me information on my new system Windows 7 without being asked. I will most certainly use him again, and also reccommend him.”
Peter Roberts, Newport – 3 months ago
No 868- “saved me going out and getting involved with sending unit away. gave me a clear indication of what the problem was and was realistic about what he could do to help.
gave good advice on points to look for when purchasing new computer and was there to help set it up and give advice”
Michael Baker, Exeter – 3 months ago
No 867- “I was delighted with the coutesy and pleasant disposition of the engineer and the quality and value of the servise provided. I will certainly call on you again and recommend you to my friends.”
Joan Pooley, South Petherton – 3 months ago
No 866- “As on previous occasions, I have been very impressed with John’s speedy response, competence and friendliness of approach. Very pleased – and I will spread the word!”
John Lambert, Bristol – 3 months ago
No 865- “Over the last year or so I have used Jeff Thomas several times. He is always prompt, reliable, friendly and so far, has on each visit, been able to solve my problems.”
John Brewer, Newport – 3 months ago
No 863- “Very impressed with the quality of service and the resolution of a particular problem. Also with the clarity of the explanations of the work carried out. I can certainly recommend this service "at home" – much more convenient and time saving than having to dismantle the system and take it to an engineer.”
Kenneth Hayton, Andover – 3 months ago
No 862- “He came very quickly and fixed my ailing PC very effectively”
Jamie Crawford, Wadhurst – 3 months ago
No 861- “When I first looked up the PCPal.co.uk website, I could find no email address for you, nor space to input/leave a message, even though it said, Leave a Message. I mentioned this to John when he came to repair my computer and he said he would look into that, which I am sure he will do. This was my first use of PCPal.co.uk Services, and it was excellent all round.I would use John again if I have a computer problem. He left me his business card, which is always a useful thing to do. Thank you.”
Maurice Kelly, Yeovil – 4 months ago
No 860- “A very prompt response from Peter who was also very polite and easy to communicate with. He talked his way through the process he had carried out with me and the work he did was successful, leaving my laptop in excellent working order. Thank you.”
David Piper, Basingstoke, Whitchurch – 4 months ago
No 859- “Excellent service for problem and helpful with solutions to some of my other computer queries.”
Daphne Smallman, Solihull – 4 months ago
No 858- “I had an ongoing problem with my laptop which in the end rendered it useless, I had put it away having lost all hope of it ever being functional again but the kids are now at an age where they want to look things up on the internet. I thought I’d call in expert help to see if it could be fixed so the kids could use it. Malcolm from pcpal collected the laptop and fixed it overnight. He returned it to me fully functioning and re connected it to the wireless network. I cannot thank him enough and my kids are thrilled with their new laptop !!!”
Marty Mcguigan, Belfast – 4 months ago
No 857- “Very prompt and efficient service. Solved the problem.”
Timothy Chevassut, Uckfield – 4 months ago
No 855- “Great, prompt service. Very efficient”
Colleen Harris, Basingstoke – 4 months ago
No 854- “Help and explanations given in language that I could understand.
I feel confident in returning to this operative should I ever need to do so.
I will certaianly recomend PC Pal to friends and relatives.”
Ellen Winter, Bridgwater – 4 months ago
No 853- “Once again Jamie came to the rescue as I knew he would.”
Jackie Smith, Taunton – 4 months ago
No 852- “The engineer who visited, Mr Bloomer, was very helpful and fixed a number of smaller computer issues other than those specified. I would definitely have no problem recommending him to any other customer.”
Adrian Skelton, Belfast – 4 months ago
No 851- “I thought that the service I received simply could not be improved. I was obviously very pleased and will certainly give Dave a call if I need any more help.
Many thanks”
Malcolm Colman, Leamington Spa – 4 months ago
No 848- “Really great – Bruce was knowledgeable and gave good counsel – he solved slow running computer and ipad connection problems”
Candy Ravenscroft, Wadhurst – 4 months ago
No 847- “I was having problems with 2 computers and PC Pal fixed both of them, communicating throughout what the issues were and the choices available to me. This was all done within the hour”
Marian Hubbell, Solihull – 4 months ago
No 844- “Not very good on p.cs but Phil explained a lot to me, very helpful and couldnt do enough, said if i have any problems just to let him know, brilliant”
Jacquie Thorpe, Exeter – 4 months ago
No 843- “When Phil came he explained in simple language for me to understand and never laughed or made me feel stupid. How wonderful to make life simple. Thank you”
Tracey Knight, Exeter – 4 months ago
No 842- “Very competent engineer, very pleasant to deal with”
Alan Cook, Basingstoke – 4 months ago
No 841- “I am one of the remaining members of the public who has absolutely no understanding of the technical wonders of computers therefore when something goes wrong I live in fear of being ridiculed by people who know all about them. Your engineer Mark was superb, he sorted out my problems and explained what he had done. Well done and thankyou. “
Yvonne Irvine, Heathfield – 4 months ago
No 840- “The best cannot be improved”
Arthur Lines, Solihull – 4 months ago
No 839- “Bedrock Financial are impressed with the service they have received from PC Pal. The visit was arranged for the next day, the engineer was extremely helpful and we finally have our internet working after weeks of intermittent service.”
Klara Anstey, Bristol – 4 months ago
No 837- “I have used PC Pal for some two years, the PC Pal technician – Phil Skipper is first class with a good knowledge base and has subsequntly always fixed my laptop (running XP) without problem, on one occasion he even managed to fix my laptop remotely thus saving me the expense of a call out fee and more importantly getting my laptop up and running within an hour of contacting him.”
Terry Reed, Exeter – 4 months ago
No 836- “Found Jamie very helpful, friendly etc. Could not have had a better engineer. Wish every one was the same.”
Maurice Coombe, Wellington – 4 months ago
No 834- “The engineer came within a time specified by me, so was very helpful in that respect.
I was grateful not only for the correction of the fault, but also advice on file backup and parental controls software. Thanks for a prompt service which put me back on track.”
Rachel Wilson, Bristol – 4 months ago
No 832- “Nothing to add, engineer came out and everything was done to high standards”
Angela Coulson, Burnham-on-sea – 4 months ago
No 831- “Very prompt turnout/service and I would recommend your service anytime.”
A Hutton, Solihull – 4 months ago
No 830- “I was most impressed by John Savage’s high quality of service. He was courteous, efficient and highly proficient. The key problems were quickly sorted out and I will certainly call upon him again if I run into further difficulties in the future. I commend him with the utmost confidence. “
John Perry, Bath – 4 months ago
No 829- “Home service a great advantage over not having to take PC apart and travel to a shop, leave Pc, pick up etc. I would definitely use again.”
Brian Meredith, Newport – 4 months ago
No 828- “I am useless at setting up new equipment but David was very good and explained very well. I would certainly use you again.”
Margaret Butterworth, Warwick – 4 months ago
No 827- “I called your Bristol East chap at 10am this morning after my computer exploded.
I was panicking but he quickly got the relevant information from me and promised to be at my home address within 2 hours. He was early, smart, professional and realistic but reassuring.
And an hour later my computer was fixed for a very, very fair price.
I did not have to traipse down the local high street, and I did not have to spend two hours on hold to a technical support centre. What a great service, thoroughly recommend to anyone!”
Simon Chicken, Bristol – 4 months ago
No 826- “
I found the engineer very helpful and he tested our computer thoroughly – I was very pleased with the result.”
Pearl Singer, Solihull – 4 months ago
No 824- “Phil was a friendly worker and got on with the job and improved the quickness of my computer which is an old one compared to the computers of today. I would recommend you to anyone else, Thanking you.”
Sheila Allen, Exeter – 4 months ago
No 822- “Very thorough and professional. Had the right equipment and necessary spares with him. Good service and would be happy to recommend.”
Peter Gamblin, Exeter – 4 months ago
No 821- “Cannot fault the speed in which engineer called out, phoned and he was here within the hour.”
Chris Humphreys, Newport – 4 months ago
No 820- “Excellent response, useful advice, good value for money and friendly service. “
Debbie Dadswell, Uckfield – 4 months ago
No 817- “Peter sensed my vulnerability and put me at ease. I feel i have made a friend. Well done.”
Keith Allon, Andover – 4 months ago
No 816- “Peter was very polite and kept me updated with what he was doing, being disabled i found this a great help, he is a credit to the company. “
Peter Pountain, Andover – 4 months ago
No 814- “This was a second visit for a totally unconnected problem which David tried to sort out over the ‘phone with me before he realised he had to visit. i.e. he tried to save me time & money for which I was grateful. “
Richard Willans, Solihull – 4 months ago
No 813- “Wonderful service, very helpful and patient. Excellent response and call out times.”
Iris Larbey, Watchet – 4 months ago
No 811- “It is such a relief to see Phil’s smiling face and know everything is going to be alright!. Senior Citizens need special handling and Phil is great – this aspect of your work should never be underestimated!”
Wendy Cann, Exmouth – 4 months ago
No 810- “Mark helped us to order a new computer and his intsallation of the new system worked "like a dream." I would have no hesitation in recommending Mark (and PC Pal)to our friends and neighbours in the future.”
Robert Crozier, Uckfield – 4 months ago
No 809- “Would highly recommend, we were so pleased to have somebody with such sound knowledge, given in such a friendly non threatening manner so that we didnt feel silly due to our lack of knowledge! I really appreciated the fact that Phil was quiet when arriving as he knew our little girl was having her afternoon nap! Many thanks”
Carolyn Clements, Exmouth – 4 months ago
No 808- “My problems were sorted out and I was a satisfied customer – again”
Michael Richardson, Solihull – 4 months ago
No 807- “Sean was excellent and I appreciated that at the outset we agreed a maximum spend I would go to to identify and fix the fault beyond which the PC would have been uneconomical to repair. IE cost of labour vs a new PC.”
Andrew Riley, Northwood – 4 months ago
No 805- “Nice friendly engineer explained things and advised accordingly”
Janet Owen, Bristol – 4 months ago
No 804- “If they are as efficient and able to explain to the general public in layman’s terms as Phil did I can think of no improvement necessary.”
Thelma Green, Exeter – 4 months ago
No 803- “Your engineer not only solved my computer problems, but also fixed a faulty phone connection. He showed great patience in dealing with the energy supplier, and his overall manner was first class.”
Colin Murhall, Uckfield – 4 months ago
No 802- “This was the first time we have had to use PC PAL and we found them very professional. They fixed our problem (a new router was needed) efficiently. If (when!) our computer goes wrong again we will be happy to use PC PAL again.”
Lynda Wheater, Bromsgrove – 4 months ago
No 801- “Thanks to PC Pal I have saved money as I now realise that I don’t need to buy a new PC! Mark was invaluable in updating and cleaning up my existing PC and providing sound advise.”
Lindsay Pavey, Uckfield – 4 months ago
No 799- “Having allowed myself to be hacked it has been an exceptional service. I phoned and was told what had happened, the engineer came to the house, took the computer away informed me all the time what had happened and what could be done to restore it. Then when it was finished brought it back and set it all up. Very professional, knowledgeable, friendly service. Cannot speak high enough. Thanks”
Vernon Hamson, Exmouth – 4 months ago
No 798- “Richard provided a thorough inspection of my computer after it was failing to start and solved the problem and ensured it was performing correctly. He also advised me to purchase a surge plug socket. I found Richard very helpful and he explained what he was doing in a way that I understood. I would have no hesitation in using PC Pal again in the event of any PC problems”
Avril Thomas, Basingstoke – 4 months ago
No 797- “A good experience overall – he did not treat me like a pc idiot (and perhaps I am) but was able to translate my computer illiteracy and get the job done how I wanted it.”
Eileen Ramm, Wadhurst – 4 months ago
No 796- “Excellent response to telephone call. Arrived when promised and dealt with the fault competently. Technical knowledge seemed to be good. Would certainly recommend to friends/family and would use again if necessary. “
Paul Nuttall, Exeter – 4 months ago
No 795- “Excellant & very informative with problems & made understanding my computer easy when been told how to fix problems. I was so pleased when I come across an advert in the friday ad with a £5 discount on first visit. Bruce is a credit to the company!”
Trina O’neil, Tunbridge Wells – 4 months ago
No 793- “After seeing an advert in the local paper I telephoned the company and was received pleasantly and efficiently. An appointment was fixed for the next day and the company engineer arrived on time.He set up my system promptly and efficiently and was able to patiently give instruction on operating the set up. All in all I am pleased with the service provided and consider the cost reasonable.”
Christopher Bevan, Taunton – 5 months ago
No 792- “Phil was very helpful and would definately use him again. Thanks Phil”
Adam Gibbins, Exeter – 5 months ago
No 791- “Very positive experiences (x 3)”
Susan Holland, Newport – 5 months ago
No 790- “This was our second visit from Jeff, who provides a friendly and prompt service “
Lyndon Curnuck, Newport – 5 months ago
No 788- “Really pleased that Richard could recover my data when others were unable to.”
Ryan Godinho, Basingstoke – 5 months ago
No 787- “John efficienty corrected the corruption that occured with the internet toolbar. I had previously tried to get my broadband provider to resolve and they failed miserably. I certainly will contact John if I have any further problems and have no hesitation in recommending the service. “
Pauline Harper, Bristol – 5 months ago
No 786- “I am very happy to unreservedly recomend PC Pal in all respects. Technically very good and always very friendly, on time and very honest and up front. Anyone not very PC literate would feel quite able to ask silly questions and get well explained simple to understand answers.”
Peter Brown, Leamington Spa – 5 months ago
No 785- “Excellent in every way”
Alan Sturley, Warwick – 5 months ago
No 784- “2 very pleasant engineers-didnt baffle me with computer gobbledegook!!!”
Fiona Burgess, Solihull – 5 months ago
No 783- “As expected Jamie came and sorted out my problems in a friendly way and even took the time to explain things to me so that I could understand some of the technical problems I was encountering. I consider him my first port of call now.”
Jacqueline Smith, Taunton – 5 months ago
No 780- “I had many problems changing my ISP — mainly from the original company. Without this very conscientious help I was about to be completely stuck ! Mark Duncan was very professional and very patient as the task turned out to be far from ‘standard’. Communication was excellent. I would very happily pass on his details to anyone in need. A very happy customer.”
Alan Duncan, Uckfield – 5 months ago
No 779- “Engineer was friendly & explained what he was doing. He arrived when expected and also advised us as to how we might improve our laptop response time in the future. Quite prepared to recommend your service in the future.”
Mike Hobbs, Bristol – 5 months ago
No 778- “Very knowledgable chap who went out of his way to make sure he gave a good service. He was very willing to share his expertise and explained everything he was doing in layman’s terms!!!”
Nicky Peterkin, Exeter – 5 months ago
No 774- “Mark is an excellent tutor. He is kind, patient, thorough, and incredibly easy to understand. I recommend him very highly to anyone who wants to get their head around a computer; no matter how "rusty" or nervous they might be.”
Heather Eden, Uckfield – 5 months ago
No 773- “An excellent, prompt and friendly service.”
John Pentney, Taunton – 5 months ago
No 771- “Chris provided as always an excellent service, very friendly, great knowledge and extremely helpful. Set up and guided me through some of my iMacs features and great advice regarding security for my mac. Would thoroughly recommend PC Pal to anyone.”
Neil Wood, Solihull – 5 months ago
No 766- “I would highly recommend PC PAL in Newport, particularly to those not that IT orientated. The service I received was first class and the engineer explained things thoroughly and kept me informed throughout. As I tend to work long hours I was particularly pleased that I was able to deal with the engineer at a time that suited me. Excellent.”
Richard Steed, Newport – 5 months ago
No 765- “Excellent service and explained in language I could understand. Engineer pleasant and helpful.”
Beryl James, Newport – 5 months ago
No 764- “What is important to me is the feeling of complete confidence that I get from your engineers – they don’t just give a ‘quick fix’. They are obviously trained to the highest standards and, even though they are experts,they can explain in simple terms what needs to be done. “
John Billam, Solihull – 5 months ago
No 762- “Engineer showed great knowledge and expertise. Used substantial resources available to him to try repeatedly to rescue worn laptop, unfortunately to no avail. Answered questions and gave explanations where necessary. Also gave advice and further information.”
Mark Reynolds, Solihull – 5 months ago
No 761- “Excellent service knowledgable helpfull informative”
Christopher Heal, Exeter – 5 months ago
No 760- “I felt that David and his trainee went "the extra mile" to ensure that the equipment would work satisfactorily. David`s simple explanations as to my troubles will go far in helping me avoid problems in the future.”
Desmond Clay, Solihull – 5 months ago
No 759- “I contacted my local PC PAL engineer about a security update for my laptop and how best to go about this. As PC PAL provide their own security software, I opted to have this installed which was quick, easy and very efficiently handled. I would have no hesitation in recommending anyone contact PC PAL for any laptop or PC enquiries or problems – I’ll certainly be using them again!”
Rachel Hecks, Fareham – 5 months ago
No 758- “I was very impressed with the response to my call and the time taken to do the job. The work was carried out in a professional and friendly manner. Will definitely use your company again and have passed your number onto my family.”
Margaret Johnson, Bristol – 5 months ago
No 756- “The engineer understood my explanation of the problem and suceeded in restoring the computer to full working order. He was quietly efficient.”
Robert Applin, Basingstoke – 5 months ago
No 755- “The Engineer was helpful, knowledgeable and professional. He investigated a particularly complex problem, found a solution and advised on back up precautions for the future. Well done”
Brian Cordery, Coventry N&w Satellite Villages – 5 months ago
No 754- “This was a helpful and informative visit. Thank-you so much.”
William Roger Mudd, Winchester – 5 months ago
No 753- “I found Bruce Meredeen easy to get along with, down to earth, and not full of technical jargon that would have been indecipherable to me, an elderly lady, and rather intimidating.
He made sure that I was with him every step of the way and happily repeated that which I found difficult to understand. I wouldn’t hesitate to recommend him”
Cleo Banks, Rye – 5 months ago
No 751- “I have had my system for nearly 4 years and it seemed to be getting very tired lately. Having trouble with my router for many weeks, continual cockups from my foreign broadband "helpline", my bootup stopped and laptop froze. Thinking thats the end, I called up John and within 2 hours, he completely transformed every feature and everything is even clearer, brighter and better than was when new. All details were saved and re-installed, much to my relief. John said he would keep my setup for a while in case of glitches-what a deal!”
Roger Fowler, Bristol – 5 months ago
No 750- “I consider the service I get from Paul Skipper to be excellent.”
Trevor Bartlett, Exmouth – 5 months ago
No 749- “The engineer listened to my explanation of the problems and addressed them in a methodical and professional manner. He cleared the major issues, explored possible additional benefits and suggested ideas for matters affecting my PC but external to it. A job well done.”
Norman Gilbert, Coventry – 5 months ago
No 747- “Very prompt friendly service”
Molly Reynolds, Taunton – 5 months ago
No 746- “I called and explained problem with PC. Jamie came out same day and after analysing the issue took me through the options. In the end we decided on a complete restore from factory image. He was very good in making sure my data was saved to another drive before commencing. Seems to have solved problem and am now busy setting up PC to my liking. Excellent service with a knowledgeable and friendly engineer. Would definitely use PCPal again!”
David Mather, Wellington – 5 months ago
No 745- “The experience and courtesy extended toward an older person unable to sort out problems with PC was much appreciated and will be happy to ask for help in the future when needed”
Joyce Standring, Taunton – 5 months ago
No 744- “I was very impressed with Bruce he was methodical and new what he was doing. I would not hesitate to recomend him to other friends in this area. Thankyou for a job well done.”
Stuart Hester, Wadhurst – 5 months ago
No 743- “John Savage came and sorted out my problem – that’s all I wanted.”
Patricia Churchman, Chippenham – 5 months ago
No 740- “I will certainly not loose a lot of sleep when I next have a problem, now I know PC Pal is just a phonecall away. Thanks Jamie.”
John Osland, Burnham-on-sea – 5 months ago
No 738- “It was a pleasure having David, and trainee Ben, in my home today. They did everything necessary on two laptops – one is new. But they were so pleasant, friendly and helpful that it was a really wonderful experience as always. I cannot speak too highly of PCPal and it’s staff. How lucky is Solihull to have such a dedicated, professional service, as provided by PCPal.”
Frank Lane, Solihull – 5 months ago
No 737- “The response was good and the engineer was very efficient and explained what he was doing and why. The original fault was quickly found and rectified so he used the remainder of the time fine tuning my PC so it now runs better than new.”
David Matley, Basingstoke – 5 months ago
No 735- “So pleased we have discovered Mark”
Robert And Rita Crozier, Uckfield – 5 months ago
No 734- “Dave arrived just before the booked time having previously rung in 10min earlier.
I quickly explained what was required and David set work very efficiently – I’m extremely pleased with his efforts to get me up and running with a new laptop. Many thanks”
John Hemmings, Solihull – 5 months ago
No 731- “Jamie persevered until a solution was found and gave very good value for money. He stayed calm and reassuring throughout.”
Paul Bassett, Ilminster – 5 months ago
No 730- “V.good service.Sorted out all the problems.Answered all my questions clearly and gave good advice.”
Ian Chrystall, Birmingham – 5 months ago
No 729- “Had a very difficult problem with virgin and google. Phil helped me so much. Virgin still say they are working on the problem but I am able to access the internet and my e-mail with patience and google chrome is fab. Thanks Phil.”
Wendy Cann, Exmouth – 5 months ago
No 726- “Peter Clarke was a very friendly person, very knowledgeable and did a fantastic job. I will certainly ring him again when I get any more problems and will give his number to friends if they get problems.”
Sharon Jones, Andover – 5 months ago
No 725- ” Had a problem with BT engineer costs to set up a wireless router and installation of BT vision as not all parts and literature were forwarded on by BT. Your engineer met our requirements by being both prompt and efficient.”
Roy Sherston, Newport – 5 months ago
No 721- “Same day visit. New screen installed following day and all working well. Thank you.”
R Reynolds, Crowborough – 5 months ago
No 719- “The engineer who came to my rescue (I am a Silver surfer) was extremely competent and got to the root of the trouble quickly. Most importantly he did not make me feel foolish or incompetent. He was very pleasant and we chatted but he did not extend the length of his call. I would be very happy to see him again but hope I won’t need to for a while.”
Thelma Jackson, Exmouth – 6 months ago
No 718- “Jamie was top class. He speedily resolved 9 problems. It is a great relief to my wife and I.
He is a very pleasant to deal with, we are happy to have found him”
Herbert Eichner, Taunton – 6 months ago
No 717- “Great service all problems resolved in an hour. Polite and friendly engineer. “
K Tredrea, Lewes – 6 months ago
No 714- “Having no way to prove that my system was corrupted by a well known computer outlet when installing more memory,I was fortunate to find Phil from PCPal who was able to get my computer working again. I will have no hesitation in contacting him again should the need arise as he was so professional and obviously very experienced.Thank you!”
Elinor Morgan, Exeter – 6 months ago
No 712- “The efficient manner in which my problem was resolved was excellent and I would certainly recommend the service “
Brian Batchelor, – 6 months ago
No 711- “As a techni-phobic middle aged woman it was nice to meet someone who didn’t make me feel stupid. The problems solved with increased memory board, brought with him was fitted and unwanted data deleted to make my old computer run like new again. Thanks Mark.”
Diane Buttle, Uckfield – 6 months ago
No 709- “A friendly, efficient, and courteous approach, whom I would be happy to recommend to anyone. “
Ivan James, Newport – 6 months ago
No 708- “Always feel lost with out a computer after having one, so its great to have it back.”
Gary Butler, Coventry – 6 months ago
No 707- “Sorted out problems quickly-answered all my questions in a clear and understandable manner.Gave good advice.”
Ian Chrystall, Birmingham – 6 months ago
No 704- “We found the experience to be very efficient and friendly. Any questions we raised were answered with understandable language for us technophobes. “
Graham Lee, Sidmouth – 6 months ago
No 703- “A real eye-opener, and first class service.”
Philip Herbert, Newport – 6 months ago
No 702- “Richard, is on time; competent and efficient. I fully recommend his services to others.”
Pat Preedy, Hook – 6 months ago
No 701- “I would be more than happy to use your company, should I have problems in the future.”
Michael Wood, Honiton – 6 months ago
No 700- “Speedy, eficient service, I would have no hesitation in recommending PC Pal to anyone.”
Caroline Rushton, Exeter – 6 months ago
No 698- “Efficient, courteous staff.”
Roger Derwent, Solihull – 6 months ago
No 697- “I have used your services on two occasions and have been very impressed by the expertise of the engineers. They are friendly and explain in very clear laymans terms what the problem is, what they are doing to address it and they have resolved the problem speedily to my satisfaction. An excellent company – one which I am happy to recommend to my friends and colleagues. Well done PC Pal – you are indeed ‘A friend in need’ “
Diane Mason, Solihull – 6 months ago
No 696- “John Savage was friendly and every time i phone him he responds quickly to come and look at my computer. Thank you. “
Brian Cordwell, Bristol – 6 months ago
No 695- “Jamie was very prompt replying and came out to see my computer very quickly. It took awhile because of SAGE not running correctly as well as computer being generally slow but he managed to sort it. Would recommend.”
Sheila Ridgeway, Taunton – 6 months ago
No 694- “My laptop was as far as I was concerned beyond repair however Richard worked his magic and I am now a laptop owner once more and it also came back looking like new which is in itself no small feet as I have 2 toddlers with grubby hands. All at a very reasonable cost. Awesome. “
Scott Rawlings, Basingstoke – 6 months ago
No 693- “Bruce has a professional manner and instills a level of rigour and procedure to the way he approaches a tricky problem. He took me through what he was doing at a speed and in a style that I could keep up with, and understand. I felt confident that if anyone could fix our problem – Bruce could!”
Susanna Way, Crowborough – 6 months ago
No 692- “Will use again when I’m tearing my hair out!!”
Antony Kulisa, Solihull – 6 months ago
No 691- “I have known and used Phil on a number of times, for help,and we use remote help as well, Phils knowledge is fantastic, his attitude is great i would recomend Phil to any one. My self and my partner class him as our friend”
Teresa Precious, Exmouth – 6 months ago
No 689- “The engineer provided factual and easy to understand information on the problem we had with our system and on how he went about correcting the fault. He also recommended and actioned improvements to the programs to inprove the speed of access to the internet.”
Neville Ogden, Solihull – 6 months ago
No 687- “Jamie was quick, efficient, helpful and made some sense to me, a technophobe. As far as I can tell, and with fingers and toes crossed, the problem seems to have gone. I would have no hesitation in calling on p.c. pal again. Thank you”
Ann Goddard, Taunton – 6 months ago
No 685- “After trying to solve a problem with Internet Explorer I had to admit defeat and decided to call Jeff Thomas (Newport) when I saw your advert in Yellow Pages. He arrived within the hour and solved the problem within minutes. He then checked the system thoroughly and removed unused programmes. Computer now working perfectly. I am more than pleased with the service provided and it was excellent value for money.”
John Rowberry, Newport – 6 months ago
No 684- “I was extremely happy with the service and support provided by David. Clearly the issue I had relating to my internet connection was not a straightforward one, but he worked tirelessly to find a solution, keeping me informed at every stage. I was very impressed with his professionalism and patience throughout the visit – I wouldn’t hesitate to use PC PAL again and would recommend them to others. “
Colin Davies, Solihull – 6 months ago
No 682- “Excellent service. The Engineer diagnosed the problem from a few comments that I made when I rang. Quickly resolved problem with faulty graphics card, inserted additional memory and cleaned up computer within an hour.”
Jackie Hedges, Newport – 6 months ago
No 681- “David not only installed extra RAM for me but also took the trouble to ‘tidy up’ my laptop – removing unused programmes and setting the defragmentation prgm to run. He also dealt with any questions I asked in a courteous and informative manner.”
Anne Parker, Stratford-upon-avon – 6 months ago
No 680- “I am very happy with the service I received today and in previous visits/consultations.The engineer is clearly very skilled and was keen to resolve the difficulties I had. This he did in a very professional manner. Thank you.”
Patricia Britton, Exeter – 6 months ago
No 679- “My last call out was to have a power pack replaced. The part was under warranty and your engineer fitted it with no hassle at all. “
Ken Phillips, Newport – 6 months ago
No 678- “Excellent level of service from the moment that John Savage picked up the phone to the moment he left my house upon completing the work. I can thoroughly reccommend this company and will actively do so if any of my friends require prompt, professional and friendly service for their PC problems. Thank you so much for your help John. “
Dorothy Starkey, Bristol – 6 months ago
No 677- “Your engineer was most helpful, and was quite easy to discuss the computer problems with. As one who is far from understanding the workings of a computer,I found John most helpful, and as one of the older generation being 88 years old this was very much appreciated. I would have no hesitation, based on the service I received to recommend your company to my friends and acquaintances.”
William Sowden, Bristol – 6 months ago
No 675- “I felt able to ask questions and was able to understand the answers! He got on with the job and I was pleased with the result. I would use him again if the need arises.”
Pat Hapgood, Sidmouth – 6 months ago
No 674- “The engineer came on time and worked quickly to resolve my computer problems. He explained what was wrong in a way we could understand and helped me with some other hardware difficulties I was having and gave some good advice.”
Hazel Stockwell, Bristol – 6 months ago
No 671- “Great service as usual, so good to be back to normal. Would certainly recommend the company to others.”
Lynne Adams, Leamington Spa – 6 months ago
No 669- “In my limited experience with computers etc. I could not have had a better reception,from the time of my call to the arranged visit and the superb service from Chris. Many thanks. “
Ray Nicholas, Birmingham – 6 months ago
No 667- “Prompt, Efficient, Friendly. Did not talk down to you. All in all a very good service and one I would be willing to recommend.”
Bernard Fryer, Bristol – 6 months ago
No 665- “Rapid response. Satisfactory result. Thanks”
John O’brien, Solihull – 6 months ago
No 664- “An excellent, professional and thorough service. Problems are worked through step by step in an efficient and logical manner. If the customer wants a detailed explanation of the fault found, this is given without unnecessary jargon. Very satisfied. “
Jeff Stone, Solihull – 7 months ago
No 662- “Very prompt answer to the phone. Quick solution to the problem. “
Joan Davies, Solihull – 7 months ago
No 661- “Excellent response, both in terms of speed and helpfulness. One competitor could only send an engineer in 6 days time at the earliest, and when your PC crashes in the middle of working – you can’t afford to lose 6 days! Engineer was polite, courteous and explained what he was doing at each step of the way. Even if £60 for the first hour is a bit steep…the service was excellent, and due to the circumstances it was a cost worth paying.”
Tim Pollard, Stratford-upon-avon – 7 months ago
No 660- “The PC Pal IT engineer Richard Hunt has the knowledge and expertise to sort the problems quickly and correctly. I would recommend Richard Hunt to anyone needing computer help.”
Kenneth Pattatt, Basingstoke – 7 months ago
No 656- “Mr Cunningham turned up at the appointed time and carried out the work in a extremely efficient way with a first class attitude to his client. We have no hesitation in recommending him and your company to other users. Excellent value for money”
Anthony Green, Taunton – 7 months ago
No 651- “Another great job undertaken by Chris, thanks again.”
Susan Carmichael, Solihull – 7 months ago
No 650- “Seemed a little expensive as an hourly rate, but work was done quickly and well. You get what you pay for.”
Linda Law, Solihull – 7 months ago
No 649- “Phill has a very friendly manner. Typically the fault seemed to have fixed itself before he arrived despite having played up for over a week. After numerous tests the verdict was that the Graphics card was working ok and did not need replacing at the moment. The advice given was to leave things as they were and any further problems could be sorted with a new graphics card which would be installed at reasonable cost. All round this was an excellent home visit that has given me the confidence to use PC PAL again should the need arise. Thank you.”
Bill Bradbury, Exeter – 7 months ago
No 648- “As I haven’t been able to spend the time necessary to figure out the new software I can’t really say how good the service was yet. However the engineer was very friendly and helpful.”
Brenda Greatrex, Budleigh Salterton – 7 months ago
No 646- “We rang up at 3.30pm and the visit was completed by 6.15pm. David was very helpful and instructive on a number of issues which we could not understand”
Huw Lewis, Coventry N&w Satellite Villages – 7 months ago
No 645- “I would recomend Richard Hunt to anyone who needed a computer repair, and advice. His practical and technical knowledge is superb and I am totally happy with his service.”
Kenneth Parratt, Basingstoke – 7 months ago
No 644- “Your engineer sorted various things for me that had bothered me for sometime. Very satisifed and would recommend pc pal to any of my friends”
John Watt, Taunton – 7 months ago
No 643- “Very thorough and helpful. Good advice and wasn’t pushed into buying anything that wasn’t required. Good job. Would use again.”
S Scott, Leamington Spa – 7 months ago
No 642- “This service is highly recommended. John is a very helpful person and being wheelchair bound I value his service so much. I would have no hesitation in recommending the service as they are reliable, provide excellent service and very helpful.”
Susan Collins, Bristol – 7 months ago
No 640- “Not really knowing the first thing about computers other than using them, so nice to have a call where you aren’t made to feel stupid about your lack of knowledge.”
Jane Marshall, Bristol – 7 months ago
No 639- “Very good service. Fixed my laptop overnight and was back with me the next day. Have recommended PC Pal to my neighbour.”
Phil Taylor, Exeter – 7 months ago
No 638- “I have had the services of Jeff Thomas now a couple of times. Excellent service ,no complaints at all. In todays world it is nice to meet someone who actually knows what he is doing.”
Albert Stapleton, Newport – 7 months ago
No 637- “Bruce has a very good laid back style which suits me very well. He has been able to sort out my (static) laptop and reorganise my systems, clearing out a lot of unnecessary files and programmes. As a result everything now runs more quickly and, in particular, my iPlayer now works properly.He also helped sort out my wife’s photo downloading problems.”
Richard Hill, Uckfield – 7 months ago
No 636- “I cannot fault the service provided by your engineer, Jamie. He came very quickly to my call for service and was very accomodating about the time. I consider him extremely competent and would not hesitate in recommending him to another computer user in the complex in which I live. I have nothing but praise for him and, furthermore, like him as a person.”
Frederick England, Taunton – 7 months ago
No 635- “This is the third time I have used PC PAL. The engineer, Chris, was very good at explaining what he was doing and at answering my questions, all of which makes you aware you are being helped by someone competent and helpful. For a non-technical person like me that is really useful.”
Steve Attridge, Warwick – 7 months ago
No 634- “Once again I involved PCPAL when I had problems with 3 computers. 1 had a virus, 2 had problems reactivating AVG. Pleased to see David again. He resolved the virus problem and reactivated AVG on all 3. Again very impressed with the service. David mentioned the PCPAL web site. I tried, it`s extremly well done”
Daniel Ready, Solihull – 7 months ago
No 633- “Prompt, thorough, helpful, knowledgeable and professional service”
Fiona Kopp, Chepstow – 7 months ago
No 632- “I was most impressed by the turnout of this young man, his attitude to the job was excellent and very pleasant to talk to nothing was to much trouble for him. Thank You”
Derek Dalby, Basingstoke – 7 months ago
No 631- “Engineers were professional and service provided was good so no complaints there. “
Kate Davison, Solihull – 7 months ago
No 630- “I contacted John Savage and explained the problem I had with my laptop (Crashed). John gave me a complete breakdown of the recovery programme and the costs involved. We agreed a time for John to pick up and return the laptop. On returning the laptop John explained what he had done to restore the lost programmes etc and what I needed to do to get my information restored. John was very punctual on both occasions and I would not hesistate to contact him again if needed. “
Martin Strachan, Bristol – 7 months ago
No 629- “PC Pal engineer was responsive, helpful, friendly and skilled. He had my pc back on the road in a remarkably short space of time.”
Peter Harris, Burnham-on-sea – 7 months ago
No 627- “The wireless problem I had was solved efficiently and professionally, even though it was extremely puzzling, not just to me but to the engineer as well. Further advice was given about upgrading the performance of my machines, which was very useful, and the results were excellent. I am extremely pleased with your service. Very good value for money.”
Christopher Finn, Exeter – 7 months ago
No 626- “Very good service and problem sorted out effectively”
John Freeth, Stratford-upon-avon – 7 months ago
No 623- “Jeff turned up at the time we arranged and set about finding out the problem straight away. He was very patient and sorted out the issue. I can now enjoy my computer again without tearing my hair out. I will definitely recommend to friends and family. Thanks again.”
Richard Silcox, Newport – 7 months ago
No 622- “I have been using PC Pal for sometime now and have always been impressed with the help and service I get from PC Pal. I have had visits from Chris and Dave and I think once maybe the big boss, the first time I used the service. I wouldn’t think of going anywhere else. You get honest help, advice and value I recommend PCPal to all my friends.”
Janice Addison, Solihull – 7 months ago
No 620- “Thank you for such prompt and polite service. Reliable timing for both collection and return much appreciated. “
Jane Needham, Chippenham – 7 months ago
No 619- “This is the second time this year we’ve used your services (2 different laptops) and on both occasions the service has been excellent. Having a laptop repaired in the home and within a few hours is so much easier than having to take it to a large outlet like PCWorld where the service is usually hit or miss! Also everythng is explained beforehand so there are no surprise extra costs.I have recommended PC PAL to all my frinds as I have been so impressed.”
Jonathan Jones, Newport – 7 months ago
No 617- “First class service top guys”
Freddy Taylor, Warwick – 7 months ago
No 616- “Good!! Good!! Good!!”
Edward Overy, Caerphilly – 7 months ago
No 615- “Excellent service, can thoroughly recommend PC Pal.”
Maxine Rushton, Newton Abbot – 7 months ago
No 614- “My PC developed a virus, I work from home and was faced with not being able to do any work until it was fixed, I rang Jeff and told him of my predicament, he managed to fit me into his schedule the same day, he arrived within 3 hours, diagnosed and fixed the problem, Great service.”
Len Stredder, Newport – 7 months ago
No 613- “My computer was running so slowly it appeared to be seized up, after being switched off for several weeks. I called the number I found in the Yellow pages and within the two-hour time slot, the engineer was at the door, having telephoned to say he was on the way, which I appreciated. He kept me informed about what he was doing throughout and fixed the various problems, also giving advice for the future. I chose this company because I liked the look of the display ad. in the Yellow pages. It was a local telephone number, no call-out fee and looked professional. I liked the black and yellow theme, and the fact that the car and tee-shirt followed this idea.”
Patricia Hall, Redditch – 7 months ago
No 612- “I was delighted with both the swift response to my original call and the obvious extensive knowledge and ability of Bruce. “
Ray Rodgers, Wadhurst – 7 months ago
No 609- “Over the past few weeks I have dealt with a number of the team at PC PAL and found them all to be friendly, efficient, professional and very understanding. I would definitely use PC PAL again and recommend them.Thank you.”
Martin Dando, Birmingham – 7 months ago
No 608- “Put my mind at rest straight away very friendly and answered my questions. Thankyou.”
Rita Breen, Newport – 7 months ago
No 607- “Quick response to my request for help, very friendly and helpful engineer. He set up my main computer and my laptop for me, up and running in about an hour-perfection. Was very impressed with the service provided and would gladly recommend him to others.”
Debbie Dix, Newport – 7 months ago
No 605- “I have called upon you three times. Each time Mr. Gauden visited. Every time he was friendly, polite, unhurried and most competent. I was very impressed. The lady who answered my telephoned requests for engineers’ visits also was friendly and efficient, giving reassurance and prompt appointments.”
John Wood, Nuneaton – 7 months ago
No 604- “Bruce was helpful, friendly, and concerned – a great testimonial to your service.”
Henry Cleere, Wadhurst – 7 months ago
No 602- “Computer problems are a nightmare & you want an IT Engineer to fix it for you especially when you are not very computer literate. John did, so very grateful – its lots of cash by way of labour costs but very worthwhile value for money – I said ‘it was good to see him again (we had a more severe virus problem last year) but would hope not to see him too often & certainly not for a while’. Very pleased with his help & assistance.”
Eric Arnold, Bristol – 7 months ago
No 599- “Mr Savage was very methodical and sorted out a number of problems which were probably simple for him but I would never have been able to solve.”
Ken Lawson, Bristol – 7 months ago
No 596- “I was more than happy with your service. Friendly prompt service with good advice given.
thank you.”
Sheila Magson, Clevedon – 8 months ago
No 595- “Being a "Senior Citizen" I need to rely upon an experienced engineer whom I can trust.
This was the first time I had called PC PAL to fix a problem with my computer, I was very impressed with the serviced provided, and will certainly be calling PC Pal again if I need help with my computer. “
Norma Worton, Coventry Southern Satellite Vill – 8 months ago
No 594- “This service was excellent and I can recommend it to any one who have any difficuties with their computer.”
Malcolm Bridge, Bristol – 8 months ago
No 593- “Chris managed to sort out my problem and gave me good advice as well.”
Brenda Whitbread, Stratford-upon-avon – 8 months ago
No 592- “Richard was prepared to answer all my questions (including some very basic ones) in terminology I understood. I now have two computers up and running more efficiently! Thank you.”
Susan Orr, Basingstoke – 8 months ago
No 591- “Chris was very helpful and obviously had a lot of knowledge. He set about fixing the problem straight away explaining what he was doing and what my problem was (i’d picked up a nasty virus whilst online). Chris fixed the problem then went onto checking that my laptop was totally clean of any other viruses. He changed my anitvirus software for me when there was an issue with it re-installing. The new software he also believed was a better programme that would work better with my laptop. He even made suggestions on what order my many adaptors in my phone socket should be in to get the best out of them! A very very friendly and helpful service all round, if i had another problem with my laptop i would go to PC Pal first as a solution. “
Simon Hodgetts, Warwick – 8 months ago
No 590- “Have called upon PC Pal to help me out with several problems that were affecting the performance of my laptop. The service enigineer was on my doorstep within 1/2 hour – speedy or what? He explained everything that he was doing and what cost was involved. My ISP said that the problem was my modem whereas PC Pal established that it was actually my router that was causing the problem. Problem fixed. Always use PC Pal before considering anyone else – you’ll save both time and money”
David Blackmore, Bristol – 8 months ago
No 589- “Jeff came to the house within 48 hours of my call and was helpful and informed me of progress throughout the stay. He did everything possible to rectify the problem within an hour and did so within two. To date, the problem has not recurred and I am more than happy with the services provided. “
Brian Adcock, Newport – 8 months ago
No 588- “Very quick response. Polite and pleasant service. Nothing was a problem and not made to feel inadequate or foolish with questions or requests; good manner. “
Kenneth Whatley, Taunton – 8 months ago
No 586- “Really pleased with the knowledge displayed by Mr Skipper.Would recommend to others”
Max Simon, Ottery St. Mary – 8 months ago
No 584- “I was extremely pleased with the servcie I received from my initial telephone call through to visit. Everything was explained to me in simple terms and all my questions were answered fully. I was also given some tips for the future. I would recommend PC PAL without hesitation”
Elizabeth Young, Newport – 8 months ago
No 583- “As I have said i could not have had such quality anywhere else.”
James Tiffney, Newport – 8 months ago
No 582- “Having received worrying cold telephone calls from scammers I received an excellent response to my problem. After the visit I am happy that my laptop is safe and secure.”
Valerie Woodland, Bristol – 8 months ago
No 581- “John Savage is excellent. Always calls within a day or so of contacting him and always resolves any issues. Very polite and patient and speaks in computer language that I, a self confessed IT luddite can understand. Strongly recommend him to others. “
Richard Hutton, Bristol – 8 months ago
No 580- “What can I say other than everything was excellent. From my phone call to them doing the job was only 2 hours. Technician was really friendly and talked to me and explained what he was doing in plain English.”
Pauline Easterlow, Leamington Spa – 8 months ago
No 579- “The response to my call was prompt and efficient, the service engineer was very efficient, friendly and very helpful”
Gwyn Mcguire, Newport – 8 months ago
No 578- “This is the second time I have used PC Pal’s services. The previous time John Savage saved me the cost of a new PC having very cleverly bypassed a mother board problem. On this occasion it was a really annoying and potentially harmful trojan virus called "searchqu" that had hijacked my internet explorer browser and caused it to run excessively slowly, blocked access to certain sites and other annoying things. Once again John with his expert knowledge had the problem cleared in a very short time and explorer is back to normal again. I have unreservedly recommended John to many of my customers and friends and will continue to do so. Thanks again John – much appreciated :-)”
Clive Churchill, Bristol – 8 months ago
No 575- “1st contact with PC Pal. From the friendly receptionist who was both knowledgeable and helpful to the arrival of your engineer (slightly later than expected but he did ring to indicate his revised time of arrival) my experience of PC PAL was very good. Whilst I naturally hope that my PC is now on track for a trouble free future I would certainly call your firm again should the need arise. Well done.”
Tony Raymont, Warwick – 8 months ago
No 573- “Very useful and friendly visit!”
Mirjaliisa Charles, Solihull – 8 months ago
No 572- “John’s second visit (for problems unrelated to the first). As before, prompt, helpful, friendly and efficient.”
John Lambert, Bristol – 8 months ago
No 571- “David was friendly and very efficient, he was able to sort out problems that I had been trying to solve, for three whole days, in an hour and a half. I will not hesitate to call your company again should I be in need of his help. Thank you.”
Patricia Godson, Stratford-upon-avon – 8 months ago
No 570- “I consider that I received good advice and efficient service. The necessary work was carried out within the hour by a knowledgeable and pleasant engineer.”
Carole Burton, Solihull – 8 months ago
No 569- “When you use a computer for work, and when it is your own company, to have a virus prevent you from earning is a nightmare. Dave came 1.5 hours after I had telephoned for ‘help’ and calmly sorted out the problem. Job done – Thank you”
Roy Holloway, Solihull – 8 months ago
No 568- “I was very happy with the service provided by Chris the engineer. He was very efficient and professional and vey helful with the advice he gave me. I would recommend PC Pals to anyone. Many Thanks”
Carol Johnson, Birmingham – 8 months ago
No 567- “Would recommend your company if anyone requests an IT Specialist.”
Ronald Hayden, Newport – 8 months ago
No 566- “turned up on time and fixed my problem for the price that was quoted, what more can I ask for! Very good.”
Paul Rice, Taunton – 8 months ago
No 565- “Jamie agreed to visit the same day that I phoned and at a time that was completely suitable to me. The fault was quickly identified as being the graphics card, and as he didn’t have one available, he agreed to go out and buy one locally. The problem was fixed within 2 hours and the system up and running again to my complete satisfaction.”
Tim Houching, Taunton – 8 months ago
No 564- “I would certainly call pc pal again if i have any problems, i called as no one else could do it i even went to my provider who charged me half your fee and a long phonecall and admitted they were beat and told me to take my computer to a shop which would be very inconvenient. Cant say how great a service it was well done”
Colin Boulton, Burnham-on-sea – 8 months ago
No 563- “So pleased with the result!!!!!!!”
Kevin Sadler, Mayfield – 8 months ago
No 562- “I had an unusual problem with my e mail and Phil worked non stop for over an hour until he solved it. Other agencies had not been able to help me so I was delighted with his diligence and success.”
Patricia Fay, Exeter – 8 months ago
No 561- “Mr Savage was prompt and helpful. Completed all tasks that had been asked and would have no hesitation in using him again in the future.”
Valerie Payne, Bristol – 8 months ago
No 559- “If I remember right, this is the third time I’ve used PC Pal and I have always been more than happy with the service provided. “
Paul Vanes, Birmingham – 8 months ago
No 557- “This is the second time Mr. Gauden has rectified my I.T. problems. On both visits he was on time, friendly, courteous and efficient, explaining why problems had arisen and how he was correcting them. My wife and I have been most impressed.”
John Wood, Nuneaton – 8 months ago
No 556- “Phil was very helpful and explained fully what he was doing. He sorted out all the problems I had mentioned plus some others I had not yet noticed, tidied up and also added to my old computer’s memory ( wish he could do that for mine) An excellent service I will use again. Thank you”
Sandra Dowdle, Exeter – 8 months ago
No 555- “Dave approached the job in an impressive and professional manner and quickly homed in on a persistent but intermittent problem. He tested the changes he made thoroughly before departing and leaving behind a very happy customer.”
William Mercer, Solihull – 8 months ago
No 554- “Second time I’ve used PC Pal and Phil Skipper. First rate service from Phil and is highly recommended.”
Allan Punton, Exmouth – 8 months ago
No 553- “Engineer was David or Chris, was impressed by his knowledge and efficiency plus his friendlyness and fault (replaced dvd/cd player) found in minutes, I will certainly use your services again and will reccomend to my friends and relatives. plus added bonus of visiting same day as fault reported. Thanks.”
Eric Cook, Birmingham – 8 months ago
No 551- “Friendly and helpful. Answered all my questions and very knowledgeable.Would ask for the same person next time!”
Ian Chrystall, Birmingham – 8 months ago
No 550- “I received a totally professional service from the initial phone call to the engineer completing his visit. I arranged a time to suit me, the engineer phoned ahead to confirm the exact time of arrival and listened to the problems I was encountering. He explained things in a manner I understood. I would recommend PC PAL to all my friends.”
David Arundale, Warwick – 8 months ago
No 549- “We were delighted with the service we received. Chris recovered our photographs and documents from the old hard drive that had crashed. We will certainly use your services again and recommend you to our friends.”
Margaret Beaumont, Solihull – 8 months ago
No 548- “Excellent service, well presented and polite engineer
who dealt with our problem in a very professional and efficient manner, we would not hesitate in calling PC Pal again to resolve any future problems, highly recommendable.”
Alfred White, Solihull – 8 months ago
No 547- “I was very pleased with engineer’s promt timing. Unfortunately the problem we had we still have, having said that I think it is very difficult to correct. The engineer did do other things for me and certainly tried various options but as I said we still have initial problem. I did tell him if the problem wasn’t resolved we would purchase a new computor rather than spend anymore trying to sort out problem.”
Pamela Cowley, Bristol – 8 months ago
No 546- “He came, he saw, he connected.”
Frank Hutchinson, Chippenham – 8 months ago
No 545- “Your service has been great. I needed to cancel my original appointment and this was done easily and with courtesy and understanding.
Your engineer Chris arrived on time, was polite, friendly and focused and responded positively to my questions. He gave me some useful information to help me manage my computer in the future. “
Dianne De Woolfson, Solihull – 8 months ago
No 544- “I was very pleased to ring the engineer and to be told he could come that day at a time that was chosen by myself. He was very helpful and reassuring and knew what the problem was as soon as i explained what was happening when i phoned him. He soon sorted my laptop out and i was back up and running later that evening. Would certainly recommend.”
Marilyn Helmich, Newport – 9 months ago
No 543- “MY DAUGHTER AND I WERE SO THANKFUL TO THE ENGINEER ON COMPLETION OF HIS WORK,FOR BEING ABLE TO USE OUR DELL COMPUTER AGAIN.THERE WERE COMPLICATIONS BUT HE DID NOT GIVE UP.
FROM TODAY 26.5.11 ONWARDS WE WILL LOOK NO FURTHER THAN PC PAL.”
Sylvia Gardner, Taunton – 9 months ago
No 541- “Jamie tackled my PC problem with enthusiasm, and when it was obvious it was a bit of a stinker he stayed focussed, and was very persistent in solving it.
Jamie was polite, quietly mannered and easy to deal with, obviously compeltely tecnically competent, patient but compeltely focussed.
The job was complted with alot of effort and no fuss and I am delighted.
Jamie will be invited again, without hesitation, should I ever have another problem.
“
Derek Wintle, Bridgwater – 9 months ago
No 539- “very impressed by the level of service, offered good advice and tried every attempt to get the laptop running before recommending replacing the laptop.
very satisfied that all the available options to fix the laptop were attempted.
would use pcpal again”
Ali Syed, Coventry – 9 months ago
No 538- “Your engineer was very informative, and he has performed his diognosis very well and managed to get my computer up and running,as it is an old computer and many photo’s along with some documents and other data that was stored on it were saved.
thanks
C.robbins “
Christopher Robbins, Bristol – 9 months ago
No 537- “john savage what a fantastic guy yet again 100 percent service only to be expected of john thanks again john.noel”
Noel Littlefield, Bristol – 9 months ago
No 536- “I have used the services of PC Pal for the last four years and have always been impressed by the professionalism and friendliness of the consultants who have attended at my office. I would not dream of using any other IT Consultancy and would never hesitate in recommending PC Pal’s services to other companies or individuals.”
Terence Probert, Birmingham – 9 months ago
No 535- “I have used the services of PC Pal for the last four years and have always been impressed by the professionalism and friendliness of the consultants who have attended at my office. I would not dream of using any other IT Consultancy and would never hesitate in recommending PC Pal’s services to other companies or individuals.”
Terence Probert, Birmingham – 9 months ago
No 534- “Having moved house a couple of weeks ago and working from home with little technological knowledge, my home office set up was a bit of a shambles. Not at all helped by the fact I could not get a wireless connection on my laptop.PC Pal in the form of Richard came and within the hour the problems were sorted allowing me to get my office properly set up. Very highly rated by me.”
Linda Dorling, Basingstoke – 9 months ago
No 532- “Your engineer was very friendly, and very helpful. And thankfully was able to rectify our problem. My son is very grateful, as he was missing his internet buddies. And I am grateful because he was doing my head in…. Thank You..”
Garry Norbury, Solihull – 9 months ago
No 531- “Our web/internet based business is heavily reliant on our computer system, and have been using PC Pal for several years for all of our servicing needs. We have no hesitation in recommending their technical services, expertise and professional engineers.”
Nina Rogerson, Solihull – 9 months ago
No 530- “My second occasion to make use of your services and it was good to have a return visit from Chris. He did his work without fuss and was patient to listen to any issues I had and gave advice or took steps to remove all clutter on my laptop. Having been fully satisfied twice, I shall have no hesitation in making use of contacting you again for any future problems. My neighbour took Chris’s card as his daughter Julie Ball needs help.”
Campbell Newbigging, Solihull – 9 months ago
No 529- “This was the first time I had used PC Pal Basingstoke. Richard Hunt answered my initial phone call promptly and made arrangements to visit my home to resolve problems with my PC. He arrived on time and methodically investigated the problem. He explained what he was doing each step of the way and gave technical advice. He came well equipped with physical tools and software utilities to identify problems. He was able to identify the cause of my PC problem (a faulty RAM module) and advise what to do next within an hour. I was impressed by his customer service and believe he has the knowledge and skill to undertake a range of PC repairs. I have no hesitation in recommending his services.”
Allan Palmer, Basingstoke – 9 months ago
No 528- “A very efficient and prompt service. The engineer was personable and showed a good knowledge of the requirements. The price was also within what was quoted. A very simple service.”
Charles Collington, Loughborough – 9 months ago
No 527- “I found Mr.Thomas, very efficient and quick to do whatever needed to be done. Excellent job done.Thank you”
Henry John, Newport – 9 months ago
No 526- “This is the third time we have had John, he is always reliable and very helpful. We will continue to use him as and when needed. An excellent service and one you can arely on. Many Thanks”
David Betty, Bristol – 9 months ago
No 525- “Delighted with the service and support received from your engineer: he arrived promptly after confirmatory phone-call; rapidly solved problem without rubbing in that it was my own fault; made the whole system run faster and more efficiently, and lastly sorted out a method that allows me (finally) to load CDs my Sony Walkman "i-pod" despite its obsolescence.”
Francesca Coles, Leamington Spa – 9 months ago
No 523- “excellent prompt service, very happy”
Joy Marshall, Bedworth – 9 months ago
No 521- “Excellent service, dealt with within hours of call out. Would recommend to friends and colleagues”
Chris Humphreys, Newport – 9 months ago
No 520- “We had a strange problem, possibly caused by the old fashioned router. Good advice from Geoff re that problem. Would have said service was excellent, but had a job finding our e-mail addresses again. We did lose internet connection again this morning, but bt message told us to switch off the router and put it on again until there was a steady green light.Hoping to get a new free router from bt next week which should speed up the internet.”
Josephine Atkin, Newport – 9 months ago
No 518- “Brill, easy to arrange visit. Arrived on time. Friendly service, explained in simple terms potential issues & resolved. Would recomend to all. Many thanks John”
John Norris, Solihull – 9 months ago
No 517- “this was, over the years, a second visit, by this same fellow! Both times, he showed wonderful patience, listened carefully to,my long winded, explanations, of my problems! Seemed to be "clued up" with all he was doing! offered advice, if he saw something that would make my use of my laptop easier! Always explained what he was doing & even if I did not understand, he explained more carefully again!”
Lazarus G. Stern, Birmingham – 9 months ago
No 516- “Fine – PC works!”
John Spurway, Cranbrook – 9 months ago
No 514- “Phil gave me a comprehensive account of what was need and the job was completed over 2 visits .”
Teresa Baldwin, Sidmouth – 9 months ago
No 512- “Very satisfied with the service given. I was particularly impressed that you gave the machine a full service and reset IE. Everything has worked fine since then – Hasn’t frozen and IE has not stopped working as it did before. No further problems with Windows Mail.”
John Stevenson, Solihull – 9 months ago
No 511- “PC Pal were quick to respond and resolved the problem on the spot. Good value for money. I would recomend them to others”
Patrick Oetiker, Hook – 9 months ago
No 510- “Your 24hr.service works,your engineer turned up on time,work professionally completed,I think that says it all-it is certainly a rarity in todays market place. Well done!! “
Paul Williams, Solihull – 9 months ago
No 509- “at the present time i have no complaint about the work that has been done, however my previous expeirience is that if something is still wrong it will show up later, so keeping my fingers crossed”
John Mcivor, Wadhurst – 9 months ago
No 508- “this is the second time i have called you out.and both times i have been very pleased with your service”
Pamela Loud, Bristol – 9 months ago
No 507- “PC PAL have helped me out of some computer repair emergencies on several emergencies. Very knowledgeable engineers and fast service when I needed it!!”
Steven Burrows, Solihull – 9 months ago
No 506- “Would you use you again as your reponse to my problem was r4esolved in a good and timely manor and your engineer was able to answer many queries that I had”
Anne Searle, Exmouth – 9 months ago
No 504- “Excellent service, user-friendly comprehensive advice and action. Highly recommend to anyone who only thinks they understand. Economical and efficient.”
Ian Walker, Exeter – 9 months ago
No 503- “I have a son with learning difficulties who uses his computer for keeping in contact with me on a regular basis.. When I realised I would be without this form of contact I was in panic mode, but the service I have received from your company has been superb and I will use you again for any other problems I might get, without reservation.”
Anne Searle, Exmouth – 9 months ago
No 502- “My PC was suddenly ‘invaded’ by a nasty site saying I had all sorts of horrible viruses and making nasty threats. As I am not very clued up on computers, and because I do all my banking on line, this scared the living daylights out of me. I rang PC PAL, quite late in the evening, and their Engineer arrived by just after 9.00 a.m. next morning. He was quiet, reassuring and fixed the prblem quickly and gave some advice. I’d certainly use PC PAL again if I had problems.”
Jennifer Saunders, Coventry N&w Satellite Villages – 9 months ago
No 501- “I phoned Phil on the Tuesday and he arrived on the Wednesday. Very pleasant, knew what he was doing, explained everything. Very helpful and I will recommend him to anyone who needs help with their computer. I would use him again in the future.”
Debbie Clarke, Exeter – 9 months ago
No 500- “This is the second time that I have used the services of PC Pal and as with the last time I called on them the service was brilliant, the engineer Phil knew his stuff and got my pc up in running in no time, in additions he rectifide two other softaware problems I wasn’t even aware of. AND he also got my phone and printer and wi fi to sync up. Brilliant.”
Terry Reed, Exeter – 9 months ago
No 499- “Professional approach and hopefully has rectified the issue. The issue did not show itself to its full extent during the engineer’s visit, but I hope his adjustments will have rectified the problem – time will tell.”
Tony Rogers, Solihull – 9 months ago
No 498- “Excellent service everything explained in detail and David went through everything he had done more than once. Would definately recommend you.”
Peter Taylor, Birmingham – 9 months ago
No 495- “From start to finish the experience with PC Pal was first rate. My intial call was handled excellently, a convenient appointment time to meet my needs was offered and the engineer (Chris) called me to let me know he was on his way. I really cannot fault any aspect of the service I received and will whole heartedly recommend PC Pal to friends and relatives alike. Plus I now have a trusted and valued company who I know I can utterly rely upon in he future. Thank you.”
Colin Barrows, Solihull – 9 months ago
No 494- “It was a delight to have somebondy that was both diligent and knowedgeable. I recommend anyone to call Richard if they have a problem or would like reliable back up.”
Pat Preedy, Hook – 9 months ago
No 492- “I had cancelledbecause of doubts as outlined above but a personal call from David made me sure it was a good idea and it was well worth it. David was friendly and explained clearly without being patronising. We would use you again.”
Rosemary Pantling, Warwick – 9 months ago
No 491- “I can’t fault the service I received. The engineer was prompt, efficient, friendly and professional and my PC was repaired very quickly for the sort of cost I had anticipated. I will definitely recommend PC PAL whenever I can.”
Andrew Hayward, Bridgwater – 9 months ago
No 490- “very satisfied no need for improvement”
Michael Robinson, Coventry – 9 months ago
No 489- “Superb response. Chris arrived promptly, telephoned first to confirm his arrival time. No technical jargon. Got on with the job. Restored our personal profiles and even connected our wireless connection which made lain in the box for months after two previous attempts by me! We need new kit and I will definitely contact PC Pals to do the set up and installation. Great service, good value for money! Peace of mind by having the job done by a real professional.”
Neil Mckenzie, Stratford-upon-avon – 9 months ago
No 488- “Fully recommended!”
Steve Asprey, Bristol – 9 months ago
No 487- “I enjoyed the time spent with Mr Thomas whilst he carried out the repaires. He was also kind enough to enlighten me with lots of information about PCs that i didnt know.”
Alan Walker, Newport – 10 months ago
No 486- “I would have no hesitation is recommending Jamie to any of my friends who need a friendly and helpful engineer.”
Jacqueline Smith, Taunton – 10 months ago
No 485- “I was worried that I seemd to have a serious problem with my laptop in that I had lost access to the Internet and needed it very rapidly. I received the visit from Chris within 24 hours which I consider very good. I will certainly use your company again and have recommended you to other people. “
Michael Harris, Coventry – 10 months ago
No 484- “A very good efficient service.”
John James, Bristol – 10 months ago
No 482- “PC Pal provide a excellent service at reasonable cost.They always solve the problem.”
Paul Pharo, Alcester – 10 months ago
No 481- “Exellent sevice on time a very capable guy. Many Thanks”
Peter Everson, Basingstoke – 10 months ago
No 479- “Very swift, professional and effective. Informative and generous with advice.”
Mark Reynolds, Solihull – 10 months ago
No 475- “Prompt action from ‘E’ mail message and problems solved within 2 hours. will definately use again and recommend to others.”
Jeffery King, Crowborough – 10 months ago
No 474- “Very friendly, explains what he was doing. Able to answet questions.”
Angie Sedgbeer, Taunton – 10 months ago
No 469- “Quick and efficient”
Derek Hodson, Newport – 10 months ago
No 467- “Your engineer, Phil was prompt,polite and patient. A first class service that I would highly recommend.”
Malcolm Platts, Exeter – 10 months ago
No 466- “We felt that he was an old friend of ours right from the first introduction and very helpful in explaining what was happening to the computer.”
Peter Soper, Sidmouth – 10 months ago
No 465- “Being disabled the engineer was very helpful and friendly. I would not hesitate recommending PCPAL as being virtually house bound it was a pleasure dealing with a professional organisation.”
Susan Collins, Bristol – 10 months ago
No 464- “well i was very inpressed i was sorted out without any problems,i must amit he was saver.as i did not have a clue what i was doing i asked him questions and he told me just what i needed.very very pleased”
Pamela Loud, Bristol – 10 months ago
No 463- “This is the third time that I have needed to contact PC Pal and each time I have been extremely pleased with the service provided, the professional manner of the engineer and the quick and efficient diagnosis of the problem. I would highly recommend PC Pal to family and friends.
Thanks again for your very reliable,friendly and value for money service.”
Lynda Booth, Newport – 10 months ago
No 459- “Always been very helpful and fixed our problems during the shortest possible time. Honest about areas that you cannot help with.”
Diane Southwick, Birmingham – 10 months ago
No 458- “I found the engineer most helpful and friendly and didn’t feel I was being ‘ripped off’ in fact he took the trouble to explain things which I was able to understand.”
Jacqueline Smith, Taunton – 10 months ago
No 456- “fantastic as last time, didn’t make me feel an idiot and gave me my lifeline back !! Thankyou”
Kirsty Hiles, Solihull – 10 months ago
No 455- “Pleasant, professional, prompt service and again satisfactory work.”
Valmai Bennett, Newport – 10 months ago
No 453- “Very competent and Professional- I shall certianly recommend you .Response time -excellent. Most friendly and helpful.good value “
Rosie Hotham, Wadhurst – 10 months ago
No 451- “I was very impressed by the service received. Jeff explained the problem and how to resolve it. He also gave me advice on anti virus protection software and back up software, as well as advice with regard to spam emails. He was professional and I felt confident in his ability to sort the problem. “
Linda Nowaczyk, Newport – 10 months ago
No 450- “I think its great that I can even get a call on a Sunday, but can you not alter the spelling mistake on your e-mail receipt? Sorry to be so pedantic!”
Brenda Bracey, Bristol – 10 months ago
No 448- “I’m not computer buff; I don’t understand them and I never will. When they go wrong they are the most frustrating things on the planet. In the past I have called an engineer, crossed my fingers that they would turn up, then cross my toes that they can fix it, only to be rewarded with some explanation that do not understand as to why it will cost so much to fix.
So when the PC PAL engineer arrived on time I was impressed; when he fixed the problem without any dramas I was even more impressed. Punctual, efficient and courteous. Is this a new breed of computer engineer? I have now placed a PC PAL sticker on every piece of equipment. Say no more.”
Nigel Broderick, Taunton – 10 months ago
No 447- “As always a first class service. I have used them frequently as a result. They never fail to turn out promptly and work very efficiently solving even the most complex computer problems.”
Robert Holl-allen, Solihull – 10 months ago
No 446- “Shame he couldn’t actually fix my problem but it wasn’t for the want of trying!”
Trevor Morriss, Coventry – 10 months ago
No 445- “Overall very satisfied with the fact that my laptop did not have to go off site for a period of time. Some of my friends have had to have repairs done to theirs and have been without them for several days if not weeks. Would definitely recommend you”
Helen Waite, Leamington Spa – 10 months ago
No 444- “I found the engineer very helpful, thank you.”
M Dilley, Bristol – 10 months ago
No 443- “Chris telephoned in advance giving me an ETA and kept to that timing. The hourly rate is not cheap and therefore I was pleased and impressed that he settled down to the job in hand promptly on arrival. He gave easy to understand answers to my questions and instructed me on how to use the CCleaner programme which he had installed. I have never had a virus in 10 years of owning a PC and was very worried that ‘MS Removal Tool’ virus had ruined my laptop. Am pleased to say, all is well thanks to Chris and his efficiency. I will recommend PC PAL.”
Janet Freeman, Shipston-on-stour – 10 months ago
No 441- “Friendly knowledgeable and efficient….what more could I ask for from Chris !”
Dave Coley, Solihull – 10 months ago
No 440- “Prompt, efficient, courteous, friendly and you came to me, which was hugely important to me at this time. Thank you so much for the way in which I was given the kind of service which we all value highly”
George Williams, – 10 months ago
No 438- “Excellent service from start to finish. Initial call taken promptly, details taken, charging terms explained, appointment made and name of visiting engineer given. Engineer then ‘phoned on the day to give exact time of arrival. Attitude and technical competence excellent, problems, procedures and fixes explained without jargon. No time wasted, whole process efficient and economical. Highly recommended! “
Jeff Stone, Solihull – 11 months ago
No 436- “It was a very fast response from making the call to receiving a visit and the engineer was lovely. He was really nice and friendly and explained things very well with no confusing jargon or corporate bias. All the problems were sorted out (including some minor irritations that I thought I might as well as about too) very effectively. I also received excellent advice on these issues to deepen my understanding of them for the future. Overall: brilliant!!”
Helen Sharpe, Bristol – 11 months ago
No 435- “excellent service. would reccomend. very friendly and informative. as i am new to computers i didnt feel like i was asking stupid questions. “
Jan Griffiths, Cwmbran – 11 months ago
No 434- “Engineer very pleasant advised where he could, as I am not an expert with this computer. Fixed the problems I had and gave advice.”
Pat Page, Loughborough – 11 months ago
No 431- “I’ve used PC Pal on a previous occaision and after struggling for a few weeks I decided to call again. Jeff Thomas identified the problem – ordered the spare – when it was delivered he fitted it and cured the problem. job done no trouble! I will recomend to others.”
William Tippins, Blackwood – 11 months ago
No 430- ” A very friendly and informative engineer, he gave sound advice, I will certainly keep your card and use you again, if needed. I will certainly recommend you.”
Paul Cuttle, Hook – 11 months ago
No 428- “We were very happy with the service and would recommend to anyone.
We had problems with our laptop and PC which took Jamie longer than he anticipated to resolve but he charged us a very resonable amount in spite of this and came back to fix on a second visit when he had come up with an alternative idea to try. Excellent service and value for money.”
John Palmer, Bridgwater – 11 months ago
No 425- “John quickly diagnosed the problem and had the parts to repair the computer, and after he solved some other problems we had good friendly service.”
Michael Walker, Bristol – 11 months ago
No 421- “David was extremely helpful and thorough”
Joan Humphreys, Warwick – 11 months ago
No 419- “We are not very technical. David came to instal new pc, scanner, software. He explained everything fully and made sure we understood everything. He was very competent and comprehensive. Thanks a lot.”
John Whitehouse, Solihull – 11 months ago
No 418- “exellent service. i would certainly recommend his workmanship to my family and friends.”
Ralph Tombs, Exmouth – 11 months ago
No 416- “I was very satisfied with the service. Jeff arrived at the time he said and worked consistently during the time he was here.I would not hesitate to recommend him.”
Fay Leith, Newport – 11 months ago
No 415- “The engineer was friendly, very helpful and arrived very soon after our call. I cannot recommend him highly enough – excellent service.”
Lisa Jones, Newport – 11 months ago
No 414- “This is the 3rd time we have used PC PAL and the service is good. Someone comes when they say they will and fixes the problem.”
Aaron Lynch, Newport – 11 months ago
No 413- “Efficient service, friendly advice and printer, PC and laptop all communicating well . Many thanks”
Lindsay Carden, Taunton – 11 months ago
No 410- “Apart from the above hiccup, David was extremely helpful, professional and friendly. Can’t fault him. “
Sarah Reading, Coventry Southern Satellite Vill – 11 months ago
No 408- “Bruce was excellent, very professional, very courteous and helpful, and ultimately fixed my virus problem. First time I have had a virus, and it was a ‘persistent’ little bug. I have to say I would recommend Bruce and PC Pal to anyone, really very good, no issues at all.”
Howard Handley, Heathfield – 11 months ago
No 406- “Chris has come out to help us a number of times and he is unfailingly pleasant and helpful. He works hard and has managed to correct any problems we have had. I would highly recommend him to anyone else who needs PC support.”
Sally James, Solihull – 11 months ago
No 405- “Excellent service.Job completed in less than 4 hours from phoning in fault to having it rectified.”
Kevin Gledhill, Leamington Spa – 11 months ago
No 403- “Our PC got infected with System Tool and Bruce took remote access to fix the problem efficiently, re-assuring us all along the way and explaining what he was doing before and as he did it. He even showed us how we could repeat the fix ourselves if the problem re-appeared. He exceeded our expectations by going on to give further advice about beefing up our internet security, running a utility to clean up the registry and the relative benefits of competing anti-virus packages. Highly recommended!”
Miranda Ferrier, London – 11 months ago
No 401- “This was the second time I used PC. Pal service was very good and I will use them again.”
Roger Stevens, Bristol – 11 months ago
No 400- “I have asked PC Pals for assistance on more than one occassion and have never been disappointed with the courteous,helpful and friendly attitude of your staff both on the ‘phone and in my home. I am happy to recommend your company to family and friends. “
Lynne Dixon, Solihull – 11 months ago
No 399- “What started out as I thought a fairly simple problem, turned out to be a rather nasty virus among other issues with my computer, Now thanks to you engineer, my computer is working better and faster and more importantly safer than it has done for a long time. “
David Hicks, Newport – 11 months ago
No 398- “I find it difficult to provide a rating for the questions above as this is my first experience for many years of using an outside agency. I feel satisfied about the way the whole issue was conducted from initial phone call through to paying the bill so thank you.”
Tony Inchley, Leamington Spa – 11 months ago
No 397- “very efficient & pleasant service”
Lesette Fletcher, Evesham – 11 months ago
No 396- “Called you on a Monday, you offered to come that day, but I was unavailable that day, but John Savage came out promptly as arranged. He set to work and soon found out what was wrong with my machine and fixed it, and then tidied up a few other things that were required, to make it run more smoothly.
Good work John, machine running the best it’s done for ages. I will know who to call in the future, if I have any more computer problems.”
George Payne, Bristol – 11 months ago
No 395- “After spending many hours trying to contact McAfee virus Removal, I gave up picked PCPal’s name from Yellow Pages and what a good thing I did. Dave was reassuring from the minute he stepped over the doorstep, he cleared the spyware from my computer and was thoroughly efficient and pleasant as he worked. I certainly was stressed about it all and now feel so relieved. Thank you I shall certainly call again with any computer problem I have.”
Sandra Morris, Stratford-upon-avon – 11 months ago
No 394- “I am glad to have used PC pal, very happy with service, although I had to ring three times to speak with somebody.”
Dave Robinson, Loughborough – 11 months ago
No 393- “The service was highly professional, friendly and cost effective. I ha e no reservation in recommending this convenient service.”
Allan Punton, Exmouth – 11 months ago
No 392- “Chris was very friendly, courteous and obviously is a dedicated professional. His technical knowledge is superb. He works extremely hard and gives the "extra mile". I could not be happier with the service I was given and both PC Pal and it’s customers are very lucky to have someone like Chris Gauden. Without hesitation I would recommend Chris to any of my family and any of my friends. He left me feeling very happy and content. What more could a customer ask.”
Frank Lane, Solihull – 11 months ago
No 391- “David was very good and talked us through what he was doing and answered our questions. Would use your company again – thank you for prompt and efficient service.”
Lionel Kruger, Solihull – 11 months ago
No 385- “May I point out that, in your e-mail, you incorrectly spell "received". Remember i before e except after c. Sorry to be s pedantic!”
Brenda Bracey, Bristol – 12 months ago
No 381- “Richard appeared at the time he said he would – spent quite a long time on my computer (not his fault as he had a hard drive to replace) and very efficiently managed to restore my files from crashed hard drive. Very helpful – thanks”
Pauline Underwood, Basingstoke – 12 months ago
No 379- “interesting”
Colin Wakeham, Bristol – 12 months ago
No 378- “Richard diagnosed the problem as to why my desktop was blue-screening and then patiently went about fixing the problem with AMD’s video drivers – explaining what he was doing every step of the way. And then went onto to advise me how to set-up my third screen. Many thanks for such an excellent service”
Ian Hardacre, Crowthorne – 12 months ago
No 377- “I was impressed with the quality of the technical support and the communication skills of the engineer. He kept me informed with regard to the work that needed doing and although he is clearly highly skilled he explained things clearly to me without being in the least patronising. Thank you.”
Patricia Britton, Exeter – 12 months ago
No 376- “your staff were excellent, and sorted our problem out.overall your company is very good,and i would recommend you to anyone.”
Maureen Wall, Birmingham – 12 months ago
No 374- “Friendly, helpful service. Solved our problem very satisfactorily.”
Christine Powell, Newport – 12 months ago
No 371- “Everything was done efficiently and quickly and I would recommend PC-PAL to anyone.”
Margaret Allen, Exmouth – 12 months ago
No 370- “I was extremely impressed by the compotence of your engineer. He diagnosed the problem with my computer extremely quickly and knew exactly what to do to restore my Pc to full working order. He was courteous, polite and extremely professional in his approach. The young lady who accompanied him on the visit on a fact finding mission was also charming and very professional. They are both an asset to your company and I would have no hesitation in using your services again.”
Diane Mason, Solihull – 12 months ago
No 369- “Phil was extremely helpful. His profesional, friendly attitude made me feel that our computer was in good hands. I felt completely comfortable allowing Phil access to our personal computer, which is important to me because you have to have that level of trust. I would have no hesitation in recommending him to family and friends. Thank you Phil.”
Kay Long, Exmouth – 12 months ago
No 368- “we found your compeny to be of very high standeds richard was very freandly very help full and spent time explaing whot was wrong with pc and gave us very good advice and correted all problums we will be recomeding your compeny to familey and freands thankyou for all your help and if we should ever accour a problum with are pc we will now know who to call thanking you for all your help which highly appreated ms clarke”
Eileen Clarke, Basingstoke – 12 months ago
No 366- “Brilliant service! Called to state the arrival time, and even arrived early. Options and costs were explained clearly and throughout the process, and the overall job was well worth the money and done very quickly. Wonderful all round.”
Adam Qureshi, Coventry – 12 months ago
No 365- “Thoroughly Professional from the minute I made the call for assistance to when they left. I was not made to feel inadequate because I was not aware of what the problem was but more that these things happen but more importantly it could be fixed !I need my computer for work so time was of the essence. Fast, very promp and kept me update thorough out of what may or may not need doing. They came recommended to me and now I know why ! Would definitely use again.”
Kirsty Hiles, Solihull – 12 months ago
No 363- “Good response time + friendly, knowledgeable engineer = PCPal.!”
Philip Lee, Bristol – 12 months ago
No 362- “The service was excellent in all respects”
Caroline Mcausland, Exmouth – 12 months ago
No 361- “Very pleased with the helpful service I received. The engineer was friendly and took his time to explain everything to me. He gave some very helpful advice and toptips for future computer use.”
Lisa Tippings, Ebbw Vale – 12 months ago
No 360- “What a quick and efficient service. David was most helpful”
Lynne Emms, Solihull – 12 months ago
No 358- “What can I say – as usual the high standard of service we have come to expect from PC Pal. Nothing is ever too much trouble. Friendly, knowledgeable people with a can do attitude – great! Thanks again.”
Debbie Stamp, Solihull – Last year
No 357- “Mr Savage was very efficient and patient with a non-PC literate person. His friendly advice, explanations and work soon put me right. I consider PC PAL to be a very good service for those of us who haven’t the time to disconnect a machine and take it to a shop for repairs/advice. I’d certainly use you again.”
Peter Rendall, Bristol – Last year
No 356- “Engineer has now visited three times for different problems. He has always come very quickly, been polite and friendly and fixed the problem. I would certainly recommend him.”
Mark Pitman, Bristol – Last year
No 355- “The Engineer that came was very helpful and explained all the steps that he was taking and why. I will certainly recommend PC PAL to my friends.”
Alison Tancock, Exeter – Last year
No 354- “Very difficult to see how,from my experience i.e Arrived in the given time slot, very pleasent young man, very efficient and effective, problem sorted.”
Albert Watts, Rugby – Last year
No 353- “As a first time User, I will definitely call upon you again if needed! Very impressed with professional, helpful and customer friendly style of working. Consequently, will tell others about you.”
Geoff Pimm, Coventry Southern Satellite Vill – Last year
No 352- “The engineer arrives on time .Very Friendly , Pleasant ,Helpful and Efficient. For all my IT needs in future at home or at work, PC Pal will be my number one service provider from now on.”
Than Wai, Basingstoke – Last year
No 351- “Very good communication and customer service skills, willing to help resolve problem, spoke to isp on my behalf, patient and did not resort to technobabble, explained well. Polite and well mannered.”
Anna Taylor, Warwick – Last year
No 350- “Chris was knowledgeable, polite and friendly. He rapidly sorted out the problems with our computer and copied files from an old machine to a memory stick for us. We would recommend PC PAL to our friends.”
Derek Williams, Solihull – Last year
No 349- “The engineer was friendly and knowledgeable and did not mind explaining the most basic information. He arrived at the notified time and worked consistently and efficiently, I can understand why the company has been recommended to and by Age U.K. Thank you.”
Christine Feasey, Solihull – Last year
No 348- “David was very friendly with an inpressive professional grasp of his suject. I thoroughly enjoyed watching and learning as he worked his way through the problems I had encountered.”
Graham Cornfield, Solihull – Last year
No 347- “Very propmpt and punctual service and went into depth to ensure the problem I had was fully sorted.”
Alex Burris, Newport – Last year
No 346- “Superb service. Chris (the engineer who came out) was extremely knowledgeable, efficient and polite. He very quickly diagnosed the problem (the computer was running very slow) and rectified it, explaining all the while what he was doing and why he was doing it. He transformed my computer to the extent that it is now as good as new and the charges were very reasonable and considerably cheaper than buying a new computer…! I would certainly recommend PC PAL to anybody – a real 5 star service. Many thanks.”
David Holyoake, Warwick – Last year
No 344- “Allways very helpful in dealing with any problem. I would not hesitate in using your services again. Many thanks to Jeff.”
Keith Renn, Abergavenny – Last year
No 343- “Jeff resolved the malware problem very quickly but also made sure my laptop was totally uninfected by re-booting it several times and running a cleaning tool to remove temp file data. He was very helpful and informative.”
John Carpenter, Newport – Last year
No 342- “I was extremely satisfied with service”
Mavis Keeble, Solihull – Last year
No 341- “First class service. Repairs carried out promptly and full explanation of what was wrong and how it was repaired. Can’t speak highly enough of service.”
Rob Donkin, Newport – Last year
No 339- “Richard was efficient, professional and clearly knew what he was doing – it was great to get my PC working again”
Jeff Owen, Basingstoke – Last year
No 337- “technician was polite, arrived when stated and explained what he was doing , worked continuosly and didnt try to stretch out time to get extra money would recomend and will use again if needed”
Paul Chivers, Bristol – Last year
No 335- “Fast and effective service. Would definately use again and reccomend.”
Tracey King, Basingstoke – Last year
No 334- “From my first call Mr savage arrived promptly and was determined to fix my PC which he did successfully and I am very grateful. “
Colin Budd, Bristol – Last year
No 332- “Excellent response time, reliable. Engineer, Phil Skipper, is polite and friendly, highly skilled and remedied problem with a genuine interest in the aspects I was concerned about, and dramatically improved start-up speed also. Excellent understandable communication and advice. Thoroughly recommended.”
Ian Walker, Exeter – Last year
No 331- “Couldn’t have wished for a nicer young man.He knew what he was doing and understood what we wanted. He didn’t make us feel stupid in not understanding the workings of the computer. Good luck to him.”
Kathleen Topley, Loughborough – Last year
No 329- “Mr. Skipper helped us with a very frustrating situation, we had been trying to install Virgin Media Security for the last four weeks, with two to three phone calls a week, we contacted Mr. Skipper who told us that he would be able to come to our house on the 20th January, he phoned to let us know that he would be at our house in half an hour, when he arrived I contacted Virgin-that was another two phone calls, Mr. Skipper even spoke to them himself and he even told us it was very frustrating speaking to them. He tried all always to get Virgin Media Security installed, no luck. However he did install a security system for us. If we have any other problems regarding our lap-top we will contact him, due to his friendleness. and we would have no hesitation in reccomending him to other people.”
Michael Avery, Exeter – Last year
No 328- “In just over the hour the engineer solved two problems that as I am 79 years old was a great help.He wasvery understanding of my ignorance of computers.”
Henry Barnes, Birmingham – Last year
No 327- “Richard gave me an unbiased view of my computer & facilities, answered a number of questions satisfactorily and overall gave me the impression that he knew his business .
If there is any criticism I might like to have received a quicker response from my original call.”
Robert Jamieson, Alton – Last year
No 326- “I feel you have an excellent business and even though I am only an inexperienced computer user who had a problem, not a business, you must be on time and not forget appointments, otherwise you will lose clients.”
Christine Platts, Derby – Last year
No 322- “This is the 4th or 5th time Dave has come to fix things. He is always extremely polite and takes the time to explain what is happening or not as the case may be. he is helpful in his suggestions and very calm in the way he works. I am always confident when he leaves that all is fixed and usually improved upon.”
Julie Westley, Leamington Spa – Last year
No 321- “Very satisfied”
Joan Humphreys, Warwick – Last year
No 320- “PC PAL engineers provide proffessional courteous service”
Robert Miller, Bristol – Last year
No 319- “Phil did all we asked of him and our computers are now running correctly.Like the way PC.PAL works you know how much its going to cost.Definately use PC.PAL again if needed in the future.”
Allan Dobb, Loughborough – Last year
No 318- “The service was excellent, and I would certainly use PCPAL again if I have any further computer problems. I would certainly recommend the service to anyone who had PC problems, and was looking for someone to solve problems.”
Notrman Blum, Tadley – Last year
No 317- “Always good to come across local businesses who give you total confidence. Would certainly recommend to friends and relations who are seeking IT help.”
John England, Birmingham – Last year
No 315- “Examination of problem produced insights which will improve future useage but use of inbuilt recovery programme would have provided a quicker solution.”
Michael Flegg, Wadhurst – Last year
No 313- “The engineer was both promp and helpful, however the outcome was disapionting as I was not sure just how much a repair would have actualy cost in any detail.I have since purchased a new computor main box and have been back on line.More info re costs would be helpful as I had a box made up at far less the cost of purchasing a new model from the main retailers. I also have a 12 months parts and labour garrentee.I would use PC PAL again if and when necessary.”
Robert Farmer, Bristol – Last year
No 312- “Phil was helpful , explained the options concerning the PC’s he was looking at. I was very happy with the results. “
David Blood, Totnes – Last year
No 311- “I found Mr Thomas very helpful and when his first efforts were unsuccessful he made further suggestions to improve the situation, which so far appear to be working I would have no hesitation in contacting Mr Thomas if any problems occurred in the future”
Kathleen Niblett, Newport – Last year
No 310- “Engineer diagnosed the problem immediately and efficiently created a broadband link for our second computer. Nothing was too much trouble.”
Derick Chambers, Coventry Southern Satellite Vill – Last year
No 308- “Jeff is a professional who knows what he is doing and is also able, importantly, to explain problems and their remedies. Would recommend him.”
Jennifer Stait, Newport – Last year
No 307- “Having used other PC repair call out services before, I am satisfied that PC Pal were excellent all round. From the first experience of the ‘call centre’ to David’s repair of the fault, the service was excellent. David spent plenty of time diagnosing the problem thoroughly, rather than taking a ‘we’ll try this and see how it goes’ attitude, which I have encountered from other businesses. All done with a friendly and knowledgable approach. Truly excellent – top marks!”
Mike Weston, Birmingham – Last year
No 306- “Fast friendly reliable service good value for money.”
Ian James, Caerphilly – Last year
No 301- “I was very pleased overall with the service & advice & advice given. very patient with someone elderly who still has the odd problem with conputering. Only one thing- I cannot find my Favourites bar. It seems to have disappeared “
Dorothy Bishop, Solihull – Last year
No 300- “This was Richard’s second visit – to deal with a problem unrelated to first one. Once again the problem was diagnosed and sorted quickly and efficiently; and I was given a clear, jargon-free explanation of what the problem was and how it had been rectified. I am very happy with all aspects of the service which Richard provided. “
Peter Railton, Basingstoke – Last year
No 298- “I am lost without my laptop and have been experiencing problems over the last couple of months. David was very quick to diagnose the issue and then rather than rushing off, he stayed to check everything over completely and improved the quality further still. A very comprehensive and professional service. “
Nikki Radvanyi, Solihull – Last year
No 297- “Impressed by the efficiency with which Dave dealt with many of my problems I felt that he was doing his very best to please me and do what I wanted.”
Ronald Edwards, Solihull – Last year
No 296- “All visits have been carried out to a satisfactory level withe good advice “
Gordon Carmichael, Solihull – Last year
No 295- “The service was professional. We arranged a date and time over the phone and the chap turned up bang on time. He was friendly and professional and did the job in as quick a time as possible. “
Sue Yilmaz, Bristol – Last year
No 293- “First computer company that a) Turned up on time + called before arrival to give ETA b)Solved problem without wasting time doing things that were not necessary c)Solved problem AND carried out extra bits and pieces within the hour. Great!!”
Paul Kerr, Warwick – Last year
No 291- “Bruce was helpful, friendly and knowledgeable. Will definitely use again if required.”
Malcolm Greig, Wadhurst – Last year
No 290- “Contacted Bruce via advertisement in Friday AD just before Xmas. He visited me, as promised, on 29th December and thoroughly examined my laptop before discovering the fault to my keyboard and rectifying same. At the same time he explained what had happened and suggested what I should do if the fault occurs in the future. An excellent service and very good value for money.”
David Brennan, Tunbridge Wells – Last year
No 289- “A company that we would have no hesitation in reccommmending to anyone.”
Michael Avery, Exeter – Last year
No 288- “Always a pleasure to do business with PC Pal.”
Michael Tracey, Birmingham – Last year
No 287- “bruce has really gone out of his way to help solve my problem and I am extremely grateful.”
Alister Craig, Tunbridge Wells – Last year
No 286- “I thought Bruce was very helpfull and explained every thing clearly including cost as he repaired my pc. “
Tony Hill, Uckfield – Last year
No 285- “I appreciated Chris phoning me to say what time he would arrive. All went well and the computer seems to be working well now. Happy Christmas.”
Margaret Oswald, Solihull – Last year
No 284- “Just a first rate experience throughout. PC Pal was recommended to me by a contact through LinkedIn (Dianne Brabham), and your service fully justified her recommendation.”
Paul Nixon, Solihull – Last year
No 283- “This is the 2nd time I’ve had PC Pal out to sort a problem on my laptop, and it was the same engineer each time. Very impressed with the communication, friendliness, professionalism. WOuldn’t hesitate to call them again, although I hope I shan’t have to! The first time I called them I also rang a local engineer who never even bothered returning my call!”
Sarah Reading, Coventry Southern Satellite Vill – Last year
No 281- “I was most impressed by your efficiency in sending an engineer to me within three hours of my telephoning your office, at a time to suit me (6.25 p.m.) Mr. Gauden telephoned to give me an estimate of his arrival time. He was courteous, pleasant and explained what he was doing and what he had found and done to repair my printer. He answered my questions (non-technical) politely and did not appear hurried.”
John Wood, Nuneaton – Last year
No 280- “Chris rang to say when he would arrive and arrived when he said he would, despite the snow. He resolved the issue I had with friendly efficiency; much appreciated. “
David Goodall, Coventry – Last year
No 279- “All OK and very satisfactory outcome – providing, of course, all works well when I come to use it again!!!”
Daphne Smallman, Solihull – Last year
No 277- “I meant to complete this form after my p.c. was repaired but unfortunately I was hospitalised. I Ijust want to compliment your technician for the service and the the thoroughness in which he repaired my P.C. As I said at the time to JOHN I had experienced a rogue engineer/repair some 18 mths beforeand was without my PC for 4wks. NEVER again From now on I will be using P C Pal. if and when I encounter any future problems. thanks again JOHN.P/S. I will have no hesitation in recommending the company to friends.”
Ian Mclauchlan, Bristol – Last year
No 275- “I would definately recommend PC PAL to friends and family due to the super fast response time, the friendliness of the engineer and the excellent technical service provided.”
Julie Clark, Newport – Last year
No 271- “Chris arrived at the appointed time – identified and rectified a problem with my graphics card – fitting a replacement and installing the new software, which completely solved the pc problem. I was very happy with a service which combined competence with courtesy – at a reasonable price for both parts and labour. I would recommend PC Pal. I cannot think of a way to improve such superb service. “
Steve Dawes, Birmingham – Last year
No 270- “rapid same day service and all fixed!”
Malcolm Knowles, Warwick – Last year
No 268- “Using a local operation was my main aim, the response, from the first call to the arrival of the enngineer was first class. Computers can be quite intimidating to the ordinary person and a breakdown is very worrying, especialy when the local supplyer didn’t want to know because it was out of warranty by 2 weeks!.David was excellent, very knowledgable and friendly, talked me through all that he was doing and checked and double checked my computer was working correctly before he left. “
Michael Price, Solihull – Last year
No 265- “Your engineer Chris was excellent. He answered all my queries and demonstrated things to me that I was unsure of. Put us on the right track with our new laptop and wi-fi printer. Nothing was too much trouble. I would recommend PC Pal to anyone. “
Denise Galletly, Birmingham – Last year
No 264- “We found that our engineer was very helpful to two technophobes and its good to know there is someone we can call on to help with our computer problems.”
Denise Baker, Bristol – Last year
No 263- “Richard explained the background workings of the computer in a way that I, as a person who does not have a clue about anything other than using the various programmes, was able to have a better understanding of the box of tricks, so to speak. Again a first class service at second class prices, I would highly recommend PC Pal.”
Francis Brewster, Tadley – Last year
No 262- “John is always happy to come at a time that’s convenient for me. He’s always very pleasant and very efficient. I used to find it stressful when things went wrong with my computer, but now that I know I can call on John to put things right, I don’t have to worry about it anymore.”
Jane Smith, Bristol – Last year
No 259- “Mr John Savage is an excellent engineer, he really did work hard to get my computer working ,it was all a bit confused. he really deserve all the recognition he gets.”
Thelma Knight, Bristol – Last year
No 258- “brillent service very kind and patient. i would send phil to any of my friends,so if you have any business cards i will be happy to give them out”
Trish Precious, Exmouth – Last year
No 256- “First impressions of any organisation usually become lasting impressions. So it was with PC Pal. The engineer arrived on time. The answers to my questions were straightforward and at no time was there any "geek speek". The work necessary was completed in a very professional way and my laptop is now in excellent working order. Therefore I would recommend PC Pal to anyone with pc problems. “
Ivor Giles, Warwick – Last year
No 255- “Extremely grateful for the friendly and excellent service provided by everyone at PC Pal. From the receptionist to the technician. Much appreciated. “
Graham Scott, Solihull – Last year
No 254- ” On finding your company in the Look Local magazine, I called for an engineer to call much to my surprise one was able to come out that very afternoon. I found the engineer to be very friendly and helpful and after finding out the problem which was going to be costly, I decided to purchase a new computer. He was very helpful in advising me which one to have. Would recommend this company. “
Janette Walker, Solihull – Last year
No 252- “I felt immediately comfortable with Richard when I met him at a network event. I knew then that if I needed PC support, Richard will be my man. I was right. Richard delivered a good old fashion prompt quality service. As for his technical knowledge…WOW! Miles ahead of any competition. Plus good value! Highly commended. p/s I have suggested to a friend’s son in London to consider a PC Pal franchise.”
Charlotte Nightingale, Hook – Last year
No 251- “Thanks for such an excellent service. Dave was multi tasking superbly and solved all the issues we raised. We will certainly contact you again when the need arises.”
Debbie Stamp, Solihull – Last year
No 250- “Thank you for your prompt, excellent service and follow up advice.”
Elizabeth Martin, Basingstoke – Last year
No 249- “A very quick response time. Every item explained and and why it was nessasary and the price very good. “
Terry Fry, Bristol – Last year
No 247- “Phil Skipper could not have been more helpful and professional. I will certainly ask for his services again if I have computer problems.”
Lesley Power, Sidmouth – Last year
No 246- “I have used the company twice and can’not fault the service or the workmanship. Would recommend them to other people.”
Christine Salter, Bristol – Last year
No 243- “Was very glad to receive a courtesy call to check to see if I needed to arrange another appointment after I cancelled the first one initially. Very helpful advice when Chris came to call so thankyou!”
Ursula Westwood, Solihull – Last year
No 242- “Bruce was very efficient and conducted his work in a logical and methodical manner to reach the right diagnosis of the problem. I would not hesitate to use him again or to recommend him.”
David Bragg, Tonbridge – Last year
No 241- “You only find out how good a company is when there is a problem! PC PAL have passed with flying colours. Having messaged them about a problem with the router they supplied/fitted a couple of days before. They were on the phone the same day, concerned to get it sorted out. The router that was faulty (so not really PC PAL’s fault) was replaced in two days with out any fuss or extra expense. Would not hesitate to use them again, they really did care that I was 100% satisfied with their service.”
Michael Wills, Atherstone – Last year
No 239- “Chris arrived within the allotted time span and phoned ahead to warn of his arrival. He was friendly and approachable and we were able to ask questions which he answered in layman’s terms. He dealt with problems that arose competently and this gave us confidence. We had a few peripheral problems that he also solved. We have previously been helped by another PC Pal engineer, David, and we can confidently say that these engineers from PC Pal get the job done in a friendly and efficient way.”
Maureen Smith, Coventry Southern Satellite Vill – Last year
No 238- “we have used John previously and he always provides a fast, efficient and friendly service. I will recommend you to my friends and family. Thank you”
David Betty, Bristol – Last year
No 237- “Great service from Phil Skipper, fast response, good knowledge”
Fayter Sarah, Exeter – Last year
No 236- “Useful visit, didnt blind me with IT jargon, just did what needed to be done”
Neil Birkbeck, Basingstoke – Last year
No 234- “excellent service,a pleasant and easy transaction. many thanks to Richard.”
Vic Jenkins, Basingstoke – Last year
No 232- “Many thanks to David Allen at PC Pal for sorting out my computer problem. He did confirm that my keyboard had in fact "died" but spent a lot of time with my spare keyboard and successfully got it working. His patience answering my computer questions was appreciated. Well done David”
Margaret Price, Birmingham – Last year
No 231- “I met Bruce at Wadhurst Farmer’s Market and needed help with my computer. I called yesterday, and he came today, expecting to stay for one hour. In fact, he had to cancel a lunchtime appointment in order to finish what he needed to do on my computer, and he then referred me on to a colleague to help with a printer problem. All in all, very helpful and accommodating. Thanks”
Sarah Hill, Uckfield – Last year
No 226- “The engineer who called round was very professional and friendly. He explained the problem in simple terms and showed me what to do to protect my laptop in future.”
Samantha Barratt, Bristol – Last year
No 225- “The service provided during the time that David worked on my computer was excellent and he put my mind at rest that he would be able to resolve the problem without any hassle – which was a big concern of mine! I would definitely recommend using PC Pal again!”
Alison Neville, Birmingham – Last year
No 224- “Richard, is pleasant and polite , who obviously knows his stuff. Gets on with the job with no fuss, sorts out the problem quickly and efficiently. Very good value for money.”
Jacqueline Henderson, Farnham – Last year
No 222- “David was very willing to explain what he was doing as he cleaned up my computer after it had been infected with a virus. He was very helpful and successfully restored my laptop to full working order again! Thank you very much.”
Sue Purkis, Solihull – Last year
No 221- “On Monday, 8th November 2010 I phoned PC Pal to request a visit by your engineer, David Allen, who is familiar with my two computer set up. Apart from that he is the best IT specialist I have ever known and I look on him as a friend. My wife and I look forward to his visits and he has our total confidence. I cannot speak too highly of David. But the Call Centre staff were very indifferent and I was transferred to another person three times before I was asked any questions. Even then I had to repeat four times the reason why I needed a visit. I asked for David Allen personally to come but I was told that this could not be guaranteed and, obviously, the Call Centre did not know his name. The Call Centre has taken away all of the personal service I used to enjoy as a customer. Because of David I shall stay loyal to PC Pal but I am sure that you will lose customers and I would be hesitant from now on to recommend you to potential customers. Thanks again for your truly wonderful technical service.”
Frank Lane, Solihull – Last year
No 220- “Was running 10 minutes late but rang to say he would be a little late. Efficient, explained things. Likely to use you again if needed.”
Richard Walton, Solihull – Last year
No 219- “Service was very good will use again or recom a friend.”
Roger Stevens, Bristol – Last year
No 217- “Our problem was dealt with quickly & efficiently. Would reccomend the company to anyone”
John Moore, Bristol – Last year
No 216- “Very good professional service”
Alfred Towers, Solihull – Last year
No 213- “Great service, prompt, friendly, polite. I was kept informed at all times about what was being done, good value for money.”
Sue Parker, Tunbridge Wells – Last year
No 212- “I found PCPAL in my local BT directory. From first phone-call to solutions found I found the whole experience totally worry-free. A nasty pice of malware had got hold of my computer and rendered it functionless. The young lady on the enquiries booked me in the next morning. The engineer rang 30 minutes ahead. He took pains to fix the problem, explain safe browsing, and reconnect me to McAfee for future safe internet usage. I would recommend the company to any friends or family who had a problem.”
Steve Sharp, Warwick – Last year
No 211- “I was recommended to you by a work colleague and have unfortunately (no fault of yours), had to call you out 3 times probably during the last year. The engineer who always comes to me (not sure of his name) is punctual, friendly and has always been excellent at solving my problems. I would have no hesitation in recommending him and it is nice to feel confident that if I do get problems, I can call him and get it sorted. I also think your rates are very reasonable. I was quoted £89.99 by BT when I initially rang about the most recent problem which I thought was theit server fault!”
Jackie Peacock, Bristol – Last year
No 209- “friendly helpful service was more then happy with both repairs and would use the service again.”
David Horrell, Bristol – Last year
No 208- “The problem that I had where incoming emails had "jammed" was not a common fault and David went about solving the problem in an efficient and successful manner. His confident manner was very helpful.”
Marion Korn, Solihull – Last year
No 207- “Chris rang to say he was on his way which was very helpful and he arrived within the 2 hour window I had been given when I booked the call.”
Alison Oswald, Birmingham – Last year
No 206- “He came very promptly and sorted out the problem, and was good value for money.”
Mark Pitman, Bristol – Last year
No 205- “John is polite helpful dont make you feel stupid just a nice guy doing his job Im not the top of the tree with computing so he is what is needed to make you feel easy with it thank you”
Eileen Hartshorne, Bristol – Last year
No 203- “I was very impressed with the service that I recieved from Bruce. He came the same day & was very professional & friendly, nothing was too much trouble. He sorted out the problem & I now have a computer that is working beautifully. Thanks Bruce you are a star & I have recommended you to my family & friends.”
Tania Hrziwnatzki, Wadhurst – Last year
No 202- “I was very impressed with friendliness and dedication of engineers.They took the trouble to explain everything from technical details in plain terms to getting to solving long standing gremlins in the system.I would have no hesitation in recommending this company Thank you.”
Alwyn Sparrow, Warwick – Last year
No 201- “Engineers are courteous and helpful, and they sort out the problem, so I’m happy.”
Margaret Thompson, Solihull – Last year
No 199- “My wife and I have little computer knowledge and we found Chris Gauden and his assidtant very friendly and helpful resolving our problem quickley.We would use Chris Gauden again. “
John Goudie, Solihull – Last year
No 198- “Engineer arrived within agreed time slot, identified fault and repaired it quite quickly.”
Harry Fleet, Coventry – Last year
No 197- “Dave was very knowledgeable and able to answer questions asked as well as fixing theissues and carrying out a fw tasks to make computer run a little better also”
Niki Newman, Solihull – Last year
No 196- “Quick responce, a good manner and attitude, I am impresssed and would certainly use John next time although I hope that its not to often.”
Bob Massey, Bristol – Last year
No 193- “I have faith in your abilities -otherwise I would not have called you – again. am very pleased with the outcome but cost is prohibitive if problems hasd been worse …”
Christine Kehrer, Coventry Southern Satellite Vill – Last year
No 191- “friendly efficient,and effective”
David Brown, Solihull – Last year
No 190- ” I would recommend you without hesitation.”
Raymond Lillington, Bristol – Last year
No 189- “Highly recommended; have already passed on your visiting card to my daughter and son-in-law should they have any problems with their computers.”
Brian Gailey, Bristol – Last year
No 188- “VERY SATISFIED”
Sally Chambers, Bristol – Last year
No 187- “I could have spent many stressful months fitting a new router and installing a new internet provider and still not achieved what the PC Pal with his dedicated, professional skills. David was just fantastic. When he had finished we had enormous benefits from all that he had done. After all, benefits is what we all pay for with any purchase of products or service. At the same time I felt that I had gained a real friend in David and I can recommend, without hesitation, PC Pal for their second to none service. The stress they save and benefits they provide is worth every penny of their cost and to think that all that is just a telephone call away. Thank you again.”
Frank Lane, Solihull – Last year
No 186- “David was very friendly, helpful and professional”
Stephanie Boland, Coventry – Last year
No 185- “In this day and age, it makes a refreshing change to find an Organisation that does what it says. I have used your services on a number of occasions and I have been more than satisfied with the results and I would have no hesitation in recommending your services to anyone. I have always received servility and excellent service – you say you will fix the problem and you do. “
Maurice Webb, Solihull – Last year
No 184- “Your website gave me comfort having looked at a couple of competitors (I am naturally cautious when selecting new suppliers)- and the various testimomials helped me make up my mind. I spoke to Richard on the phone who seemed and is very genuine. He was willing to take on any task when he arrived ( he did a variety) and quickly(such speedy fingers) found the problems, without me feeling embarrassed that I had not been able to resolve them myself.He has a good sense of humour too which meant we quickly built rapport. Richard is going to do some more work for me shortly once he has found some replacement parts. Overall he has done everything I wanted and more and is definately value for money- I wish in hindsight I had called him earlier in the year. Thanks. “
John Whitehall, Basingstoke – Last year
No 182- “I was referred to Richard by one of his satisfied customers and found the service to be very quick and efficient and all the problems I was experiencing were resolved. What more do you need! I was very impressed and have already recommended him to my brother.”
Lucy Miles, Bracknell – Last year
No 181- “This is the third time we’ve used PC Pal and each time they have been excellent at resolving our immediate IT problems and suggesting potential improvements to our systems for the future. It’s really reassuring to know they are there to support us whenever we need them and we wouldn’t consider asking anyone else to help us. “
Andrew Jones, Solihull – Last year
No 180- “Mr Thomas came to my house, he was here for just over 1 hour to sort out my PC problem (very slow) I dont know what he did but it now works faster than ever, he did explain what he was doing but it was all above my head, anyway all is ok now so thanks to Mr Thomas and his skills.”
Roy Morgan, Newport – Last year
No 178- “everything excellent john was very patient and helpful “
Anthony Sperring, Bristol – Last year
No 177- “Philip sorted my problem, and the response time was excellent considering I rang him late friday afternoon, and he came out and got it all sorted the next day. Very pleased with the service, would call again if needed.”
Erica Steadman, Loughborough – Last year
No 176- “john was a very friendly guy from the moment he arrived.he knew his field off work i was very pleased with the outcome of the work carried out.john explained all that he had done and gave me some useful tips.once again john thanks very much i would recommend you to all family and friends cheers”
Noel Littlefield, Bristol – Last year
No 175- “I felt quite pleased I had picked P C Pal out of the yellow pages to solve my problem(there are so many to choose from)I will certainly ring again if I have any more problems & maybe have some further Help with the computer if I need it”
Elizabeth Hedge, Bristol – Last year
No 174- “A very prompt and efficient service, with helpful advice. Thanks”
Peter Kendall, Bristol – Last year
No 173- “I feel that you do not need any improvment, I have always found you to be professional in every sense, having used your company a number of times now, I have always been satisfied, and will continue to use your services as and when required.”
David Woolley, Birmingham – Last year
No 172- “Unfortunately, my right arm is in plaster from wrist to shouder bone, you try riting with lh digit finger only! otherwise i would.”
Michael Moorhouse, Solihull – Last year
No 168- “a very good and helpful service,thank you john”
Norman Francis, Bristol – Last year
No 167- “Chris was quick, efficient – didn’t waste time chatting – and helpful in his explanations of problems and solutions. We will recommend you as appropriate. Thank you.”
Richard Willans, Solihull – Last year
No 165- “Very helpful engineers. Several problems solved in short period of time.”
David Gentle, Solihull – Last year
No 164- “I couldn’t have wished for a quicker, more helpful response.”
Pauline Underwood, Basingstoke – Last year
No 162- “Richard agreed to attend at a date and time that were convenient to me, carried out the work efficiently and had a spare part that was required with him so that we did not need to arrange a follow up. I will use the service again and refer the service to others with confidence.”
Anna Illingworth, Tadley – Last year
No 161- “I have had nothing but good experiences with PC Pal. They are quick to respond and always complete the job, with lots of tips for ‘good practices’. They listen to the problem and have never made me feel inadequate or useless with a problem. All the engineers I have encountered are smart polite and efficient in the way they work and have been very helpful over the telephone with very small questions and issues. I wouldn’t hesitate to recommend them to any small business owner who needs pc support. They are both honest in their views and accurate in their work and don’t ‘blind me with science’ so that I can’t follow what is happening.”
Julie Westley, Leamington Spa – Last year
No 159- “The experience was good, the engineer explained the issues very clearly.”
John Templeman, Solihull – Last year
No 158- “The engineer was very helpful, and efficient. Am delighted sith the visit.”
Robert Crumpler, Solihull – Last year
No 157- “I wish i had called you out before i did it would have so much difference to me.”
Stephen Hadsley, Coventry – Last year
No 156- “David was approachable and friendly whilst maintaining a professional service. He kept me fully infomrd of what he was doing and how long processes would take. He arrived to a pc that would do nothing and left me with a fully functioning machine. “
Janet Neale, Leamington Spa – Last year
No 155- “The precise nnature of my problem was uncertain. David identified what the problem was and remedied it very efficiently. “
Brian Jones, Solihull – Last year
No 154- “John is always punctual, helpful and friendly.I have had a few computer problems of late, and John has sorted them with minimum fuss and maximum efficiency.”
A Lloyd, Bristol – Last year
No 153- “The gentleman who called was very polite and friendly and was thorough in his work.”
Karen Gitsham, Bristol – Last year
No 152- “Thanks for your prompt response to our loss of internet connection and for getting us back online-as reliable as ever!”
Brian Burch, Solihull – Last year
No 151- “The engineer put in a lot of effort into our problem.”
Martin Clifford, Bristol – Last year
No 150- “very efficient”
Melvyn Bellamy, Henley-in-arden – Last year
No 149- “Very likeable, efficient and informative engineer. Will contact PC Pal if needed in the future. Many thanks.”
Gillian Jones, Newport – Last year
No 148- “I was very impressed with the speedy response to my phone call and Richard was a very friendly clean well presented young man a credit to your company excellent work Well done PC Pal “
Roger Mendum, Basingstoke – Last year
No 147- “Many thanks.”
Lorna Robinson, Bristol – Last year
No 146- “The work was carried out well”
Nigel Burton, Solihull – Last year
No 145- “Very good”
Marigold Porter, Chippenham – Last year
No 144- “Friendly, efficient and the engineer had time to explain to me in a language I understood what he was doing. He did clean up my start up menu but as a result I now have a log in box that I didn’t have before – “
Ken Jones, Birmingham – Last year
No 143- “excellent service”
Kathryn Horton, Newport – Last year
No 142- “For a long time I ad problems linking my emails to my outlook storage area. However, PCPAL had this sorted within the hour ,they also set up my other eamil address inot my outlook area.”
David Austin, Leamington Spa – Last year
No 141- “Having recently resigned as MD of a national franchise company with 12 regional offices in the UK I wish I had known about you before.”
Victor Smith, Bristol – Last year
No 140- “Engineer punctual. Very pleased with way he sorted out our PC problem – wouldn’t hesitate to call again if needs be. Would recommend.”
Wendy Mason, Bristol – Last year
No 139- “John Savage provided a no nonsense proffessional service which couldnot be faulted. I was made aware of the costs at my initial contact, and so knew what I could expect to pay. Not being a total PC he also provided useful advice on questions I put to him.”
Bob Miller, Bristol – Last year
No 137- “Your enginerr that visited me was knowledgeable and took trouble to explains certain things to me. He was polite and friendly.”
Sylvia Brackstone, Bristol – Last year
No 136- “Quick response, excellent service and friendly staff Good advice given – Many Thanks”
Christopher Coe, Solihull – Last year
No 134- “Superb response from the moment I made the call. Friendly and helpfull technicians. Would certainly pass their number on and use again.”
Bob Mcwilliams, Solihull – Last year
No 133- “Phoned around 9 am, slot booked for 12 to 2, had a power cut during morning, rang to cancel, technician called to confirm powercut, power came on technician called and completed job. Happy with all aspects of PC PAL.”
Colin Malyon, Basingstoke, Whitchurch – Last year
No 132- “Straightforward sensible advice”
Pete English, Solihull – Last year
No 131- “Thank you for your prompt response and the efficient manner in which the problem was sorted. Will certainly call on your servicesw again.”
Len Simpson, Solihull – Last year
No 130- “John listened to our problems and quickly diagnosed & installed a solution all within an hour – excellent service and very friendly. Computer now behaving as I would want it to, super fast!! Wouldn’t hesitate to call again if required”
Mike Hobbs, Bristol – Last year
No 129- “Chris and Bruce dealt with several queries in a friendly and efficient way. I’ll use you again (hopefully not yet)!”
Jill Park, Birmingham – Last year
No 127- “Chris had Bruce with him as a trainee, and both were friendly,helpful and professional.”
Margaret Thompson, Solihull – Last year
No 126- “excellent service all round and very thankful for it”
Joy Marshall, Bedworth – Last year
No 125- “Your engineer was prompt,friendly,efficient, professional and solved the problem – all in one hour ! What more can you ask ?”
Carol Clements, Birmingham – Last year
No 124- “He was very friendly and tried to explain to a non technical person the problem and what he was doing.”
Jill Fradley, Stratford-upon-avon – Last year
No 123- “A very efficient engineer with an extremely pleasant manner “
Robert Clark, Solihull – Last year
No 122- “Engineer very adept at solving problems. Pleasant personality.”
Deryk Crump, Solihull – Last year
No 120- “he was well within the time segment for the appointment! He was friendly! Listened to all I had to say (& the faults I felt my pc had(). Offered advice & showed me how to do various things on my pc! I felt very confident!”
L.g. Stern, Birmingham – Last year
No 119- “Excellent! efficient service with clear explanations of faults.”
Rita Poulson, Atherstone – Last year
No 117- “Called in response to a card through the door; Richard arrived on-time for appointment 48 hours later & completed according to brief. Time will now tell how effective the completed work was….”
Peter Jones, Basingstoke – Last year
No 116- “I have used the company a few times. I have an old computer but they always have time and patience to sort out my problems . Courteous and show what was wrong. Have recommended to friends. “
Lynn Macdonald, Solihull – Last year
No 115- “I have used PC Pal now four times in about 5 weeks for different problems each time, they have been quick and efficent, and resolved the problem. I would recommend them to anyone.”
Michael Tracey, Birmingham – Last year
No 114- “David identified the problem and introduced a solution which works well. The limited solution applied by another PC support firm had not been lastingly effective. “
Neil Firkins, Solihull – Last year
No 113- “very efficient”
John Eardley, Coventry Southern Satellite Vill – Last year
No 112- “Jeff was excellent and gave me sound advice regarding the security of my pc. Excellent service”
Derek Edwards, Newport – Last year
No 111- “Chris sorted my problem with speed and efficiency, and even suggested changes for the good on my computer. I felt the charges were very reasonable and acceptable. I would have no hesitation in calling PC PAL for any future problem.”
Trevor Harper, Birmingham – Last year
No 110- “Excellent.”
Robert Reid, Basingstoke – Last year
No 109- “Very quick response to my call and David explained what he was doing to try and resolve the problem. As it turned out I needed a new screen and this was sourced quickly and replacement schedule set up quickly.”
Douglas Hall, Birmingham – Last year
No 106- “Richard was helpful and got streight to the point.Besides sorting the issues raised, gave some usful advice and explained things clearly.”
John Edwards, Basingstoke – Last year
No 105- “I was very pleased with the service and the helpful information i was given. Will certainly come to you if in the future i have any problems.”
P.lothian Lothian, Newport – Last year
No 104- “Work carried out in a professional manner.”
Mervyn Evans, Bristol – Last year
No 103- “rapid response,friendly engineer,explained things in non computer jargon,problem solved – very satisfied”
Steve Garner, Solihull – Last year
No 102- “Richard was very helpful. Didn’t mind that I needed extra assistance in items we hadn’t discussed. Gave very clear information/instruction”
Colleen Harris, Basingstoke – Last year
No 100- “Simple…..one phone call, prices explained, made to feel at ease, home visit within 90 minutes, problme solved within the hour!
How good is that!!!”
Tom Marks, Bristol – Last year
No 99- “Very capable, prompt and punctual service from Jon.”
A Lloyd, Bristol – Last year
No 98- “I was impressed by the professional,friendly approach of the staff from my first telephone contact and two visits to sort out my old then new computers. I will certainly recommend P C Pal to family and friends.”
Lynne Dixon, Solihull – Last year
No 96- “This is the second time I have used PC Pal and have been impressed by the no hassle service offered. Quick to respond and quick to fix, ideal for a technophobe who leads a very busy life!!.”
Sally Leese, Solihull – Last year
No 95- “Chris and Bruce were pleasant and very helpful. I feel confident as an inexperienced pc user that their advice was trustworthy and I will certainly use pc pals in the future.”
Lynne Dixon, Solihull – Last year
No 94- “Good expert response”
Alfred Towers, Solihull – Last year
No 93- “Very nice to meet Mr Savage, he was polite, friendly an excellent and obviously experienced and qualified technician. A relief to have found a reliable contact for any future problems with my laptop. Many thanks”
Aylsa Key, Bristol – Last year
No 92- “PC Pals cant find any fault in there services they are simply excellent.”
Victor Morgan, Birmingham – Last year
No 91- “I was 2 weeks mulling over my problem with family and friends before calling PCPAL, within 3 hours of that call my problem was solved.Thank you”
Donald Ridler, Bristol – Last year
No 90- “PC Pal has always been prompt and solved any problems within a matter of 24 hours. I cannot fault them in any way.”
Zandra Homer, Solihull – Last year
No 89- “Very quick response to my call(about two hours. Friendly efficient service,reasonably priced,problem solved. Will certainly use you again.”
Pete Ross, Bristol – Last year
No 88- “Chris was 1st class – will have no hesitation to call pc pal if I ever need you again”
Joan Eardley, Solihull – Last year
No 87- “was given options on every part of the process i think this is essential then the customer makes an informed selection”
David Rudge, Market Harborough – Last year
No 86- “Chris, and the trainee, Bruce, who came with him were both very polite, helpful and efficient. I would certainly recommend them if anyone I know needs help with their computer.”
Janet Cox, Solihull – Last year
No 85- “The engineers were 1/ smart 2/ approachable 3/ gave information if problem re-occurred”
Ken Billington, Solihull – Last year
No 84- “efficient knew what he was about.”
Ted Rudge, Solihull – Last year
No 83- “Very patient and extremmly heplful, all promlems easy solved very efficiently and value for money”
Michael Cole, Kettering – Last year
No 82- “Prompt service with a smile.”
Martin Jefferd, Bristol – Last year
No 81- “Richard was extremely efficient – I don’t think I’ve ever seen anyone move around windows so quickly! Very thorough and did not waste my time, very much appreciated.”
Daniel Rabson, Tadley – Last year
No 80- “I would not hesitate to recommend you to my friends and will be in touch should i need further assistance.”
Aubrey Singer, Solihull – Last year
No 79- “As usual, a reliable and excellent service. Thank you and keep up the good work!”
Debbie Stamp, Solihull – Last year
No 78- “This is the first time I have needed to ask for a computer engineer, and I must say that I am very pleased with the whole experience and, of course,the result.”
Marjorie Cairns, Solihull – Last year
No 77- “Efficient, polite and professional.”
Karen Sargood, Basingstoke – Last year
No 76- “I was extremely pleased with the professional and polite engineer who came to my home and would definately recommend the company. Thank you”
Ceri Ball, Newport – Last year
No 75- “Fantastic! Up front, no nonsense, clear information without the techno-babble that baffles!!! Thank you so much Steve.”
Susie Bedford-stradling, Kettering – Last year
No 74- “Steve was very clear about everything he was doing and I found his explanations easy to understand…not normal with PC talk for me….we would certainly call back for any future problems..”
Julie Murray, Market Harborough – Last year
No 69- “nice friendly engineer, explained every thing he was doing in a lay mans terms”
Kenneth Atkin, Kettering – Last year
No 57- “Friendly, fast and efficient. Jeff sorted out my slow running computer and gave helpful advice on how to stop the problem occurring again. Will recommend PC PAL to family and friends.”
Margaret Lovett, Newport – Last year
No 56- “The problems with my computer stemmed directly from parts fitted by a competitor to PC PAL. In future I’ll stick with PC PAL.”
Malcolm Jones, Leicester – Last year
No 55- “Jeff explained everything as he went through – not in technical jargon – but in terms I could understand”
Michael Aylwin, Newport – Last year
No 54- “PC Pal continues to exceed service expectations. Engineer is friendly, knowledgeable and most importantly fixed the problem on the spot. Very happy. Will use again and recommend widely.”
Rachel Maclean, Birmingham – Last year
No 53- “Amazing service, I called Jeff thomas within 1 hour he was here. Very friendly told me about my computer and what kind of computer toget in the future value for service was just amazing “
Sarah Blanche, Newport – Last year
No 52- “your engineer was very pleasent, and sorted out my computer problems within the hour”
Brenda Caradine, Bristol – Last year
No 51- “Steve gave prompt, efficient and friendly service, sorted a range of different problems and taught me a lot of useful stuff at the same time. Couldn’t ask for better service.”
Barbara Freeman, Leicester – Last year
No 44- “I would use the service again and wouldn`t hesitate to recommend to others. Everything was explained to me in a friendly, direct and honest way. thank you for looking after my PC!!”
Lynda Booth, Newport – Last year
No 43- “I was again very pleased with your service and will use you again Regards John Griffiths”
John Griffiths, Solihull – Last year
No 42- “From the initial enquiry to the final sign off the service from PCPAl was first rate – The professionalism and approach of Steve the engineer was exactly what was required and left me asone very satisfied customer. “
Bill Somerton, Market Harborough – Last year
No 41- “The engineer was well mannered and efficient”
John Glover, Bristol – Last year
No 39- “From start to finish very good and informative visit.Steve was very helpful and informative(to the computer illiterate)and gave me useful tips and information. Will certainly use PC Pal again and recommend them to friends and family.”
Ruth Smith, Market Harborough – Last year
No 38- “John was very efficient and very helpful and i would like to thank him for getting my computer up and running again. “
Debbie Mines, Bristol – Last year
No 37- “Quick response,friendly,informative manner.”
Derek Hewitt, Market Harborough – Last year
No 36- “was very happy with the service that was provided. would use your technical support again. thank you.”
Alan Cottle, Bristol – Last year
No 34- “the day steve came a friend called a little later while steve was here. My friend was so impressed he took his number from me.”
Kenneth Boucher, Kettering – Last year
No 33- “Mr Savage was very good he sorted out my computer in no time at all. Thanks.”
Ann Gotfrey, Bristol – Last year
No 32- “Your staff member was prompt and respectful and gave an air of competance which was reassuring. He didn’t waste words but got on quietly and quickly with his work. He also volunteered helpful advice which we will use in the future weeks.”
Martin Jefferd, Bristol – Last year
No 31- “very pleased with response and quality of work”
Trevor Causon, Leicester – Last year
No 24- “Excellent help with all queries raised. Hope I can put instructions into operation after he has gone!”
Daphne Smallman, Solihull – Last year
No 22- “Steve arrived on time, went to work fast and efficiently, identified the potential isues very quickly and dealt with those he could deal with on the spot, recommending action for those ho could not. Overall a good service. Thanks very much.”
Simon Cook, Market Harborough – Last year
No 20- “A very nice person who sorted out our problems and put our Business back on Track, Recommended to any one with P-C equipment problems. Many Thanks.”
Michael Keogh, Wigston – Last year
No 19- “Engineer turned up when promised and advised at all stages of the visit what he was doing and the time/cost implications. Would certainly recommend to friends and colleagues.”
Ant Licquorish, Market Harborough – Last year
No 18- “Steve was very helpful & knowledgeable. I will recommend his services to my client base & network. Certainly baled us out of a short term emergency. Many thanks.”
Rob Dunnicliff, Market Harborough – Last year
No 16- “Given that the problem had resisted all attempt to cure it for three weeks, to have fixed in one hour was fantastic.”
Robert Halkett, Market Harborough – Last year
No 14- “Your engineer, throughout his service call explained what he was doing and the possible actions required to rectify the problem. “
Joe Gordon, Market Harborough – Last year
